ComplaintsforLinon Home Decor Products, Inc.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/24/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
One side of the cushion fold was done very well, while the other side you could see the uneven fold as well as the underside exposed. Center of the cushion was not tacked correctly.************ Model #This was their response after requesting the Model # - Their warrant explicitly says they will make things right. This items was just recently purchased and received.Linon always asks to be your first source in resolving missing/damaged parts. Unfortunately, we are not always able to handle requests due to either: Parts are not available for replacement Part(s) requested will require a full item replacement Please advise the Retailer Linon was not able to assist, and a full item replacement or refund will need to be issued. Sincerely, Consumer Support Linon Company /Business response
07/24/2024
We will work with the customer to resolve this issue. We first need to contact them and see what redress is needed.
Thanks. *****************************
VP-Compliance
Customer response
07/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as ******************** does as he says in his response and contacts me to resolve the issue at hand.MESSAGE FROM BUSINESS:
** **** **** **** *** ******** ** ******* **** ****** ** ***** **** ** ******* **** *** *** **** ******* ** ******* ******* ***************************** *************
Sincerely,
***********************
Initial Complaint
01/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Linon Home Decor Products - Cannot obtain repair parts for new stool I purchased a new Linon stool from a non certified reseller. The stool was missing the back and hardware to install the back.I reached out to Linon customer support and they asked me to send pictures, receipt and all kinds of other documentation to identify the product. I pulled everything together and sent it to them. They even have a spare parts form. When they determined it was purchased from a non certified vendor they said there was nothing they could do for me.All I wanted to do was purchase the missing part.So now I have a new stool with no back. **************** is not good.Business response
01/24/2024
We do not send spare parts to customers who do not buy our product through are certified sellers. Some of our retailers sell customer returns that *** have issues to third party close out liquidators. I will check with our customer service department but if the item was bought by a non sanctioned Linon dealer we have no responsibility to repair the item.
Thanks *****************************
Linon Home Decor
Initial Complaint
12/28/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On 12/11/23 I purchased a linon breakfast nook package that included the navy blue cushion set and pillows for $818.85 from **********. The order number is*******************. The item was missing the cushion set and pillows. I paid extra for a package set so I would receive the breakfast nook with the cushions, so I am just asking to receive the missing cushions set and pillows. The item I purchased is advertised as including the cushion set and pillows.Business response
12/28/2023
Did the customer contact Amazon who sold them the Breakfast Nook? That is usually the first step in a delivery issue. Also it does not appear that the customer contacted our **************** ***** number which would have resolved any issue. We will Contact the customer next week.
*****************************
Linon Home decor
Initial Complaint
06/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a set of linon chairs from home hardware. Unfortunately, one of the feet broke off the bottom of one leg. I contacted linon directly to purchase a replacement leg/foot. They told me that it is beyond its warranty. I don't want it replaced under warranty, I want to buy a new foot/leg. They have a form on their website to purchase replacement parts. **************** informed me they do not sell replacement parts, even though they have a portion of their website committed to advertising that they sell replacement parts. I just want to purchase a new leg/foot as I love the chairs. Why will they not sell me this part?Business response
06/13/2023
The Linon website specifically says we do not sell spare parts as the customer claims. It also says we do not supply spare parts to anyplace outside the ** and the customer resides in ****** . Lastly, we do not supply spare parts after the warranty period.
For the above reasons we cannot satisfy the customer.
Thank You. ***************************** VP-Compliance
LinonHome Decor
Customer response
06/13/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: they have supplied other parts to other people - see other bbb complaints - I want to purchase the parts. I will pay for shipping to ******. I purchased off ********** and ********** specifically told to me order off the manufacturer. Why will they not sell me the parts?!In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*******************
Initial Complaint
03/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I ordered a rug from the company and never received it. I have tried multiple times to contact them and they did not return any of my messages.Business response
04/03/2023
We tried to get in touch with the customer but he did not respond to our calls or email. Also, the customer claims he bought a rug from ********************** but we do not sell direct to the public. There is no way you can buy a rug from Linon directly. It is possible that he bought it from a scam web site saying it was Linon. We are checking this.
*****************************. VP. Linon Home Decor
Initial Complaint
03/23/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered a stool from ************ Linon was the manufacturer of the stool. When I recieved it in the mail it had 4 identical legs. It was supposed to be 2 and 2 so that it would fit together. I emailed and after a few days of emailing they finally sent 3 legs to me. I now have 6 identical legs and one different. I have sent them emails over the last few days and they have not contacted me back to work with me. The stool legs are numbered ******** It looks as though I need another #3 but their identifying numbers have been incorrect before. I emailed pictures for them to determine what I need. I have not heard back.Business response
03/24/2023
We will replace the customers mis-matched legs. We are calling her today.
*****************************
Linon Home Decor
Initial Complaint
03/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased a breakfast nook from *******.com's website on 2/19 and used Affirm to make payment over 12 months. I received an email that the package was delivered on 2/23 at 12:27 pm. When I arrived home my husband said nothing arrived. I checked in the hall and asked the leasing office if they received anything for me and they said no. I immediately contacted ***** and they initiated a trace on the items. In the interim I contacted ******* to get a refund, they stated they could not issue a refund as the package was signed for by a NFuentes. I stated that is not my name but they said they could not assist and suggested I contact the seller. I contacted Linon and explained everything I previously stated. They asked me if I searched around, asked neighbors, etc. I said I did. They then said they would initiate a trace with ***** and I told them I already has one in the works and they would be getting back with me with the results on Monday. I did hear back from ***** who said the package was lost initially and they then started a claim which was subsequently denied because they said the package was delivered. I then heard from Linon who said they could not assist because the package was delivered to my address and I asked them to confirm the address, unfortunately after they asked me for my address in previous communication. The point is a manager from ***** contacted me yesterday regarding this issue, first the company never put my apartment number on the label. He confirmed this, secondly the package was initially misdelivered to NFuentes' home which is why it was signed for. The manager stated the driver went back and picked it up and took it back to the station and it was "delivered" the following day (2/24) but by the picture it looks like he left it in the complex but in one of the breezeways (there are 16 buildings). I have attempted to rectify the issue with *******.com and the seller to no avail, I want my money back!Business response
03/20/2023
Linon has no culpability in this issue and that is why we will deny the consumer's request. We receive an address electronically. That is the way all orders from major retailers are sent. Attached is the address we received. It does not include an apartment number. We ship to whatever address comes through on the order. This would be an oversight during order submission on ************ Supplies, or the consumers part.
When the item was ordered either the consumer forgot to add an apartment address or ************ left it out but most of these orders are all electronic so I believe the customer forgot to add it.
We received an electronic order from ************ Supplies. Attached is the electronic order we received and it did not include an apartment. I assume ***** was the third party supplier to Walmart. I would assume the customer forgot to include an apartment number on the address. If she spoke to a live customer representative then they forgot to add the apartment.
Linon did everything properly so we cannot help the customer.
Thanks.
****************************** VP-Compliance
Linon Home Decor
Customer response
03/20/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ******** and have determined that my complaint has NOT been resolved because: the seller is making a poorly veiled attempt at placing the blame on me when it lies with them. Attached is a screen shot of the original purchase made on ********* website which clearly shows my full address, apartment number included. I said it before and I will say it again, I never received this item and I refuse to pay for someone else's mistake. I am not a person of many means; I work hard for my money and just like the seller expects payment for the goods when purchased, I expect a refund when said goods are not received. As a consumer I shouldn't have to go through these lengths to get this issue resolved, it is evident that the seller is attempting to pass on his responsibility to me when it lies with them.In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
********************************************
Business response
03/20/2023
Linon will replace the missing package. Our customer service will contact the customer and send her out a replacement piece.
*****************************
VP
Linon Home Decor
Customer response
03/27/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution and email communication from ******* is satisfactory to me and the matter has been resolved.
Sincerely,
********************************************
Initial Complaint
10/04/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Ordered from brylanehome and one was from linon and it was a big area rug and I got a purple hippo foot stool. No shipping labels to return. Then I find out they no sign of anything to get my money. I could send back if I pay shipping for this heavy item and is making me take a gift card to shop with them. They don't show anything on me ordering rug but I have my stuff on my phone. Brylane won't do anything also even thou they sell there ****Business response
10/04/2022
The customer bought a rug from Brylane that we shipped directly to her. This is a fairly common practice. It makes no sense to ship it to Brylane and then have Brylane ship it to the customer. If the customer wants the rug returned for credit she needs to do this through Brylane. She is not a Linon customer, she is a Brylane customer.
There is nothing we feel we need to do for this person. Thanks. *****************************. VP-Compliance
Initial Complaint
04/04/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On March 31, 2022 I placed order *********** via Value City Furniture to (Customer ID Customer ID #: *************************************** Home ********************** (order # ***********). The order should have been for Kaylani Drum Accent Table and instead LINON mailed me folding chairs color black. I spoke with Value City who is refusing to refund my money. Value City is saying that because it is a 3rd party they would need the items back. I the customer should not have to pay for ********************** Home ********************** dysfunction of not sending me the correct items I paid for. I want my money back. I no longer want the tables nor do I want the ******** Tray tables I ordered from them. I do not appreciate Value City selling this manufacturer product to me and then because it came to me incorrectly I'm now responsible for fixing LINON careless mistake. I WANT MY MONEY BACK AND LINON SHOULD PAY FOR THE RETURN BECAUSE IT WAS THEIR MISTAKE AND NOT MINE. I am the customer I should not be held responsible for this company messing up my order. I want a refund and I want LINON to also pay for ***** to come and pick up this entire order. I WANT ALL OF MY MONEY BACK. The public should also know that before they order this manufacturer's furniture if the manufacturer send them the wrong items they are or will be held accountable for the mistakes the company makes. I want to send everything back. A refund should not be this hard to get when it is NOT the consumers fault!Business response
04/04/2022
It is not possible that the customer ordered a table and got folding chairs unless Value City made a mistake. We will look into this claim but we will not reimburse the retail value of the sales order as it was the retailer's error and not Linon Home Decor. We first need to contact Value City.
Thanks. ***************************** Linon Home Decor
Customer response
04/04/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:Value city has advised me it was not their mistake that the items are shipped directly from the manufacturer. I would like the BBB to make this complaint public. Consumers need to know that this company and Value City will not take responsibility for their mistakes and theyre putting their mistakes onto the consumer. I want my money back and I should not have to pay for the shenanigans of two incompetent Companies thats desperate for the consumers money and will treat them like trash to keep it. Please make this response public.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***********************
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Customer Complaints Summary
11 total complaints in the last 3 years.
3 complaints closed in the last 12 months.