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Complaint Details
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Initial Complaint
08/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Gentech preventive maintenance visit 5/9/23 (invoice *********.) New trainee employee did the call with a trainer present. see invoice for details. 6/6/23 gen. failed to start weekly test just clicking sound , notified gentech. tech arrived several days later (inv.**********) states tech found there was no spark plug in machine! This second visit **** because tech mistake during prev. visit. lasted less than 30 min. I was charged $259.50. Called Gentech and service mgr. said that this was a reg service call and that "I was going to pay this bill one way or another" As an 81 yo handicapped female, I feel threatened by his remark. Further I don't feel I should have to pay for them to fix a mistake made by their employee. I would hope that this bill can be cancelled with no damage to my person or credit rating, which FYI was 823 last time I checked. going to try to attach invoices but I'm not too tech savvy. Thanx for your help and adviceBusiness response
08/09/2023
I have spoke directly with *********************** and zero out this invoice being disputed which *********************** agreed to which has resolved the issue. I have emailed and mailed the revised invoice to ***********************, and also uploaded the invoice to BBB.Customer response
08/09/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*****************************
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Contact Information
3017 US Route 9W
New Windsor, NY 12553-5479
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.