Customer ReviewsforBritish Airways

Worst customer service experience in my life - not even close. I've never dealt with such an awful system and process. Not just airlines - worst than any industry customer service.Lost Luggage on Aug 4 2024 flying out of ****** - when finally arrived on Aug 8 it was damaged. I submitted request for reimbursement, they still have not processed. Their system to enter request is almost unusable - both the online page or from the app. So confusing. No numbers available to call for assistance. Worst online experience in years trying to navigate their customer service app and webpage. When I called back today to 'lost luggage' line, all they could tell me was it is still 'in the queue' and I just need to wait. **************** does not have a number or email address to directly contact them.Our flight was delayed and we missed a connection - we were stuck for two days. I was not paid for two nights hotel and food. I submitted request for reimbursement. I have not received confirmation that the request was received. Tried calling and checking online - only to get a circular runaround. Best I could get is to wait and they will contact me. It's been over two months and I have not heard anything back - with no way to contact customer service to check on progress.Hundreds of dollars and they can't even send an email or text to give me an update. And nowhere on website/app can I check if they have the request or are processing it.They call it customer service - but refuse any contact with the customer. I've spent hours of frustration trying to do something that should be quick and simple

We frequently fly with BA and in March this year we flew from ******* to ****** - we got on our plane and sat there for three hours as there was an issue, it could not be resolved so at around 10pm we were all told that we would have to disembark and leave the plane, we were told that there would be no assistance with accommodation or in finding alternatives flights - we eventually flew over 24 hours after we should have left - we filed a complaint for compensation with BA in March and have not received our compensation, I have emailed BA on numerous occasion but get no reply, I have live chatted them and have just been told to check the status online and that we are in a queue - we are still in a queue the status says received - it is not even in progress we just want to know when this issue will be resolved.

4 months ago we took a flight on British Airways and one of our bags was lost. We were in route to a cruise and we had two days until the cruise left. British Airways said they had the bag located and would have it to the cruise ship on time. This bag had all of our coats and cold weather gear for our arctic cruise. We arrived at the cruise terminal and were told no bag had shown up. When we called British Airways they told us there was some confusion and the bag was still at the wrong airport but they would get it to us at our first port. Long story short we never got our bag on the cruise and 4 months later the bag is still lost. We (myself, my wife, and my two little girls) spent the majority of the 10 day cruise inside becuase we had not coats or gloves and the cheapest coat we could buy on the cruise was $320. I assumed once we got back that British Airways would do what was necessary to correct this issue. Unfortunately that was not our luck. Lost baggage claims and customer service compensation at ********************** can only be addressed through an online portal and you can not talk to a person. After four months of sending emails and filing claims we have been reimbursed for $325. The luggage itself and the content inside was worth over $2500 alone, this is of course not even mentioning the impact to our trip not having our clothes.I have spoke to mulitple invididuals in the customer service department who are nice enough but claim to be unable to help with this type of matter. "The only way for your claim to be addressed is through our online portal." I have given up. They have not responded to any of my emails over the last month.

was involuntarily downgraded from a ticket that I purchased 9 months in advance. I bought a fully refundable ticket and was watching to see if the prices went down before I travelled. They did not they only went up. So I held my ticket only to get into the airport to check in and to find that they involuntarily downgraded me out of business class. WHAT? so who is holding onto the ticket I purchased 9 months ago. Makes me wonder if they continued to sell to get the higher price and bump out those who purchased the tickets at a lower price. Now I believe in capitalism, but not when it's unethical. and guess what on the return flight, when I was checking in the couple behind me was complaining that they were involuntarily downgraded. Seems like this is a business strategy for British Airways. Where are your ethics??? Everyone should consider someone else when it comes to your abroad trip transportation needs.

WORST EXPERIENCE OF MY LIFE WITH AN AIRLINE. I was booked and paid of our philadelphia, and apparently they never recieved the money. I proved bank statementsz emails, EVERYTHING, AND NO CUSTOMER SERVICE from the airline. The only solution they had was for me to pay $1800 for a one one ticket......I lost money, time, and energy.

I join the list of reviewers who will never fly British Air again. In addition, I will never travel to or through **************** again. Long story short, I was on a 2 week tour with 24 people. On August 9, 2024 our flight took off from ******** on our way to *****************. About an hour into the flight the airplane turned around to return to ******** because there was a technical issue onboard. We landed. They told us to not worry about the fire engines and fire crew coming on board. They said they found a faulty smoke alarm, and if they could fix it in time we would soon be airborne. About an hour later they said the flight was cancelled and that all passengers would be give a dinner voucher (since it was a 5:55 pm flight and they couldn't serve) They also said we would be provided with hotels, transportation to hotels, a voucher for breakfast, and they would automatically rebook everyone. It took over 2 1/2 hours to deplane because they didn't have enough busses to deal with this. My group was scattered all over the plane and so we were all separated. As we exited we were given a paper that was mass generated stating it was a food voucher good only for that night. It was 11:45pm and everything in the airport was closed. No food. We were given a paper fromt he printer with on of several hotels listed, address show, no phone number. We were told to go to bus stop 17 and 18 for transportation. the entire plane was a the bus stop to find out that most of the hotels were not served by the bus. Over to the taxi stand to find out that our hotel in ****** was outside what the taxis wanted to take as a fare. 50 of us had to wait until everyone else was served before the taxis would take us. It's now 3:00. My group was rebooked. I was not. I had to find my own flight. Most were booked for 2 days later. The hotel would not honor more than one night and would not let us pay for another night. I took a cab back to the terminal at 7:00 to wait,

I flew BA July 2024, after missing my connecting flight back into the states due to their negligence. I was rebooked for the next day back on a new flight. I requested reimbursement shortly after returning back home from my trip. After waiting 1 1/2 months for a resolution. I was sent a email stating unable to locate/ match my information to a flight. I feel British Airways are trying to find ways to avoid refunding customer for delayed / missed flights. They include an unknown # on my claim which I never provided them. My boarding pass and email they sent me was included. Will avoid this airline at all cost

Terrible service.I was hospitalized with sepsis and they took $1,751 and I never used the airline tickets.I was on medical leave from work and had no income.

I filed a complaint with British Airways in Feb 2024 after making a reservation. I flew on this carrier for over 10 years when I went to ******. I had trouble using my Avios points, which I had done for many years. I have highly regarded the company and thought the website needed fixing something. I made my reservation and filed the complaint, asking them to investigate this. I felt that if I made a mistake, they would tell me and explain it. But if something were wrong, they would make it good,i.e., I trusted them. It is now August, and between February and August, all I received was the runaround. After reaching out to some national consumer shows, I discovered the problem and was given advice. As such, I will take my last flight with British Airways soon, and this has nothing to do with their flight crew. I never knew or had a reason to know how the company treated its customers until now. I checked again tonight about the status, and I now get a slight change to what they told me by email: my complaint was in the queue. They now claim my complaint has been pushed up to some other department. I have yet to learn who it is; no number is given to track it. I urge others to consider if this is the type of company you wish to deal with if you have a problem if something goes wrong with your dealings with them. I am not talking about if you dislike their answer on the matter. All I was seeking, in the beginning, was an explanation and some correction if needed so it could be avoided the next time. Over months of waiting for a resolution, I have learned to avoid an airline I once could not wait to fly on every year. What an unusual way for a well-known company to treat its customers. If allowed, my scoring would have been lower at this point for British Airways.

This is not the first time me or someone else in my family has flown with British airways, but this will be our last time. I and my boyfriend are both service members, I am currently stationed in the ************** and my boyfriend is stationed state side, we booked our tickets through American airlines because of the benefits they give to military and once the ticket was confirmed the flight was shown that it was a ******** Airlines flight Who do not honor the military perks the same as American airlines. With American airlines you do not have to pay for your bags, so we choose not to and bought an economy class ticket which was 1500$ to come from ********* to ******. once my boyfriend was ready to fly British Airways told him he needed to pay 150$ for his bags because they do not give military free bags. (problem number one) On his way back to ******* after his visit we got to the airport 2 hours ahead of schedule and tried to check in (they would not let him check in because he needed a **** and passport check. Once we were in the terminal we were told to go to the kiosk to check in but the kiosk was not finding his name or ticket and when we stopped to ask people they told him to figure it out, eventually we went to found someone and we had an hour to spare until his flight left and he was Berated and told Why are you late, there is nothing we can do, it is your fault. We ended up spending another 2695$ to get him home so he would not miss work the next day. WE WILL NEVER FLY AMERICAN OR BRITISH AIRWAYS AGAIN.