Customer ReviewsforEtihad Airways

My family and I had a nightmare experience traveling with Etihad Airways. We bought Priority tickets to travel from ******, ******* to ********, ****** via *********. We arrived in ********* prior to 9:00 PM but my one year old son was not feeling well after the first flight. Our flight from ********* to ******** was scheduled for 1:30 AM. At 9:00 PM I immediately began trying to find someone with Etihad support and customer service to help switch our tickets to a later flight so that my son could rest. I called the call center more than five times but each time they were unable or unwilling to help me with changing our tickets to the 9:30 AM flight. They advised that I go to the help desk and that staff there would be able to change our tickets. I went to the help desk and spoke with Etihad staff who told me to call the *********** for help. I told them that I needed to get the tickets switched to a later flight immediately so that we did not lose the tickets, and was told not to worry that the tickets could be reissued for a later flight by customer service No one at the ********************** counter desk, Etihad call center, or Etihad gate could help us. At this point I just wanted to leave ********* and so we bought new tickets to fly out on the 9:30 AM flight. This came at an additional cost of ******** AED. I did not buy tickets that included baggage as we had already been told our baggage could be transferred at no additional charge. We got our boarding passes for the 9:30 AM flight from the check-in desk and they told us our luggage were still being held and could be transferred to our new flight at no extra charge. We went to the gate and were told that we could not board the plane until we paid over $3000 USD in luggage fees! My wife was in tears at this point, exhausted with the horrible customer service we received from **********************, the fact that we had now paid three times for the same flight and luggage. So we paid 3 times for the same horrible trip.

My baggage got damaged during travel. After several attempts of complaining, the airlines responded after a long time and denied liability. They said the damage is minor so they are not liable. Its ridiculous as my baggage is unusable.

Unaccompanied ************* My wife and kids travelled to ***** in June 2022, my wife couldn't travel back because of **** issues and so my kids (ages 11 & 6 at the time) travelled by themselves. the customer service said there was nothing we need to do to convert their tickets to unaccompanied minors because they had already travelled half the trip. At boarding, in the airport in India at around 1 am, the airport staff tell us that we need to fill out some forms and pay extra to get them to travel unaccompanied. we did that and my father-in-law travelled to ********* (the stop over) to make sure they got into the final flight to ******* where I would pick them up. that was my first complaint.On the flight, my younger son spilled food on his pants the first meal and sat like that for the next 14 hrs till he got down. He had not eaten the first meal and nobody on the flight checked on him. I raised this complaint with the airways, they offered a compensation of $100. I asked them to pay for one child's next travel, but they declined.

Etihad charged me $670 as flight modification charges on a $3,600 itinerary as I had to move a flight up a month due to the death of my grandmother. The agent helping with the change did not mention that as per Etihad policy that they should not be charging me any fees if the change is due to the death of an immediate family member. A week later, when I called the customer service for a refund for the flight modification charge, I was asked to submit documentation via email. After I submitted all requested documentation via email and calling the customer service, I was asked to submit a customer feedback on their website. Even after 2 months, after not hearing back from them, I am now being told that they cannot approve the refund because of their policy. This is not the kind of run around you expect from any professionally run airline. They are not even abiding by their own policies. *******************************************************************. "You will not be charged a change or refund fee in the unfortunate event of the death of a guest or an immediate family member (official documentation is required)"

Etihad Airways delaying my refund for cancelled flight. Whenever I called customer service, they say that it is processed and asking me to check with the credit card company. When I checked with credit card company, they say they didnt get any refund. I am calling them once a week to get updates. Everytime the customer service picks up, they here what I say and replying that "I will ask the finance team through email and wait for the response. Pls call back after a week". This is what happening after 6 weeks, 6 calls. In same status. Do these guys know how much interest credit card company charges for the amount which they need to refund ? Its 24%. Not sure how someone will use Etihad Airways with this kind of making customers run pillar to post to get a refund even after 3 months.

Etihad Airways is operating a crooked business. Their service may appear cheaper at times, but you get what you pay for. At every step of the journey from dealing with airport staff to the accommodations/adjustments to the food choices, their service is bad. Any dealings with additional purchases like upgraded seats may or may not be honored when flying. We purchased Extra Leg room seats with credit card during the online check-in/seat selection and when we went to the airport, their staff refused to provide the seats because their computer systems were showing the payment was not received. We showed the transactions on our credit card app as successfully charged, but they said until their systems reflect payment, it cannot be accepted. After the flight reached destination, we contacted Etihad customer service, opened a complaint, but never received resolution. When we disputed the charges with credit card company, they denied any wrong doing and refused to refund. Credit card company said they tried everything to get credit based on the evidence, but could not recover the charges as they insisted it is legitimate purchase, so we became liable to pay the upgrade fees. Etihad Airways is running a criminal organization and you better stay away from it.

I was going to explain how Etihad is one of those middle eastern tourist scams to be aware of, but after reading the reviews online, this is very evident, and I was just ignorant for falling the scam that is "Etihad". I flat lost about $1400 (a reversal that never made it back to the credit card), and to add insult to injury, they charged me $4000 for a single economy oneway (which was promised to be adjusted but never happened). Etihad and their "agents" are basically a Ponzi scheme to cheat people and point at each other so that one would be responsible.

Etihad Airways gave me a refund for a flight cancellation via **********. When I tried to book the flight using **********, I was not able to do so. Upon calling customer service, I was dealt very rudely and told that ********** had been frozen for a month for all the accounts. I was not sent any email regarding this change, and the customer service supervisor simply hung up on me after telling me that this issue could not be solved.

We arrived at 1250 for a 205 departing flight they sent us from one counter to Family counter when we reazched there few more minutes passed and were told we missed our flight. They should have let us board and sent our luggage on a latter flight. Then there were no seats till few days. So our agent got us seats on Gulf next day for additional charge. Etihad cancelled our return seats as well. To add insult to injury are charging Twice the amount ($3200) we paid originally($1800). Practically have ruined my 1 month long vacation. Furthermore one agent says ask for a refund of original tkt the other agent tells me it’s not refundable. Now if I don’t make it back on time on Dec 29 2020, I stand to loose my job. I need a quick resolution . They didn’t respond to my email. I tried E chat and they said get a refund through my agent. My agent ** ******* says they are giving wrong information. I simply don’t know who to believe. Pleasure trip has turned to nightmare. Plz intervene and help promptly. Etihad is simply gouging passengers because they can. No offices in Pakistan only option is to call and each Etihad call center agent tells you different things. I asked to speak to a manager but was told I will get a call - 12 hours passed no call. They don’t even have a toll free number to call. I appreciate any help please. .

My husband and I booked tickets in February 2020. Due to COVID, the flights were cancelled and we received a travel bank credit. Etihad no longer flies from *********** or any other airport on **************; as a result, we are left spending more money to fly to the east coast and wasting time. We have tried calling Etihad and they are unable to find our information, despite having the confirmation number and ticket number. We call almost every day, and every day, we are told someone will call you back. No one is able to provide help. Etihad is stealing costumer's money and committing fraud.