ComplaintsforBusiness Travel Bureau
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/08/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
We are putting on a conference in *******. This company is calling people saying they are with us and offering "exhibitor rates" for hotel rooms. We are not affiliated with this company in any way. These business practices are predatory and fraudulent by implying that they are reaching out to people on behalf of our conference.Business response
08/17/2023
Dear ***********************,
I appreciate your message and the opportunity to address the matter you've raised. Thank you for bringing this to our attention.
I want to assure you that Business Travel Bureau operates with the utmost commitment to ethical business practices and customer satisfaction. We take your concerns about the unauthorized calls regarding exhibitor rates for hotel rooms in relation to your ******* conference very seriously.
Please be aware that we have no affiliation with the company responsible for these unauthorized calls. We understand the frustration and potential implications of such actions and agree with your stance against such practices.
Our team is actively investigating this issue and working to identify the parties involved. We share your concern about the potential misuse of our name and are taking appropriate steps to address the situation.
If you have any additional information about the unauthorized calls that could assist our investigation, such as the caller's details or other relevant information, we would greatly appreciate your input.
We are committed to upholding the integrity of our business and ensuring that our clients' interests are protected. Your conference's success and reputation are important, and we are taking the necessary measures to prevent any negative impact.
If you have further questions or would like to discuss this matter directly, please feel free to contact our dedicated customer support team at ************** or *******************
Thank you for your understanding and cooperation as we work to resolve this situation.
Best regards,
*****************
Business Travel Bureau
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.