ComplaintsforClarins USA
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Complaint Details
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Initial Complaint
01/31/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I placed an order with ClarinsUSA on January 19th. It still has not shipped. I have contacted them 3 times and asked for the order to be canceled. The first time I requested this, I got an email the same day saying their shipping had been delayed and it would ship in a couple of days. So I know it had not been shipped and could still be canceled. Then a day later they responded by saying they will check with their warehouse to see if it had been shipped. It had not been shipped and it still hasnt. They will not answer me, they will not call me nor will they refund my money. I just want this canceled and my money returned.Customer response
02/09/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***********************************
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.