ComplaintsforProven Data Recovery
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/21/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I am writing to formally file a complaint against Proven Data, a company I retained to trace a series of spam emails that I have been receiving. Despite paying for their services, I have not received the promised report, nor have I seen any action taken on their part.Details of the Complaint:Service Contracted: I hired Proven Data to conduct a digital forensic investigation to trace the origins of several spam emails and provide a detailed report on their findings.Payment Made: I paid the agreed-upon amount for these services in full in the amount of $3000 Failure to Deliver: Despite several follow-ups, Proven Data has failed to provide any report or evidence of work being done. It has been 60 days since I made the payment, and I have yet to see any tangible results or communication regarding the status of the investigation.Lack of Communication: Proven Data has been unresponsive to my inquiries regarding the status of the investigation and the report. This lack of communication is deeply concerning and unacceptable.Desired Resolution:I am requesting the following resolution:1.Immediate Delivery of the Report: I expect Proven Data to complete the investigation and provide the report that was promised to me at the time of payment.2.Refund of Payment: If Proven Data is unable or unwilling to provide the report promptlyInitial Complaint
09/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I requested a refund from this service within 30 minutes of purchase because the software wasnt working. I tried to work with their customer service but they refused to send me a link to upload my file and instead rejected my refund request while I was still troubleshooting. Stating that I refused to work with them.Customer response
10/21/2022
Better Business Bureau:
At this time, my complaint, ID ******** regarding Proven Data Recovery has been resolved.(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
***************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
590 Madison Ave suite 2155
New York, NY 10022-2524
Business hours
Today,10:00 AM - 5:00 PM
| MMonday | 8:00 AM - 10:00 PM |
|---|---|
| TTuesday | 8:00 AM - 10:00 PM |
| WWednesday | 8:00 AM - 10:00 PM |
| ThThursday | 8:00 AM - 10:00 PM |
| FFriday | 8:00 AM - 10:00 PM |
| SaSaturday | 10:00 AM - 5:00 PM |
| SuSunday | 10:00 AM - 5:00 PM |
Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.