ComplaintsforLavaan Dental Spa
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Complaint Details
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Initial Complaint
04/05/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I filed a complaint to get Lavaan Dental Spa to reimburse me the money that they received from my insurance when they filed claims for dental work for my daughter, ************************ Upon receiving the complaint, Lavaan reimbursed me for part of the money that they received from my insurance company, Aetna. However, they have not reimbursed me for a claim that they made for a visit on June 22, 2023. The details are as follows: Provider: ************************* of Lavaan Dental Spa Patient: *********************** (daughter)Visited on June 22, 2023 Dental claim ID: ********* (Aetna)Amount paid by me: $700 (full payment for services rendered)Amount that Aetna reimbursed Lavaan: $215 I would like Lavaan Dental Spa to send me the $215 that they received. I thank BBB for helping with the past resolution and hope for a similar outcome.Business response
04/08/2024
Hello,
Patient *********************** was seen on 08/03/23, mom (***********************) paid $450 for treatment rendered by *****************************. Claim was sent to insurance for patient reimbursement. Insurance made payment of $117.60 to *****************************.
Patient was seen again on 12/07/23, mom paid $700 for treatment rendered. Claim was sent to insurance for patient reimbursement. Insurance has not made payment to *****************************.
Refund check of $198.40 was sent to the patient's guardian (***********************) on 01/15/24. After review of the ledger, the patient owes the office $80.80. Attached is the ledger for reference.Additionally, ***** was seen on 06/22/2023 for a routine dental cleaning. No payments were made at this visit.
Please let us know if additional information is needed.
Thank you.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.