34 Customer Reviews
Review from Sue F
1 star09/16/2024
I received a call from Pure Energy stating that they would lower my electric bill and for a few years it was. However, in the past year it has just about doubled what ConEd would have charged. Unfortunately I had not realized this sooner. I dropped them and went back to *****.Review from Djjb D
1 star08/10/2024
Check your bills people. They charge 3 x the amount per kilowatt as others. My last bill was $577. I called, cancelled and demanded a refund from sept 2023 until now. They are a scam and Im still waiting to hear back from them.Review from Anwar H
1 star06/28/2024
Scammers! Pls call your current energy company as soon as you receive any call like this and put a block before they switch.Review from Kay V
5 stars06/24/2024
This company. Pureenergy-health source charged my credit card $19.99 for something that I did not order, They are scammers! I cannot find them on any web page?Sent from my I-pad. ***************. There are no phone numbers or account numbers in this message!Review from Stephen O P
1 star06/23/2024
This company is run by a bunch of SCAM ARTISTS. I was told that this service would not result in an upcharge in my utility service. That is FALSE. My utility bill for June 2024 was $589 for a 1 BR apt. My previous 3 Junes (2021, 2022, 2023) were all under 350/month. I DEMAND A REFUND FOR ALL OF THE UPCHARGES I RECEIVED SINCE 2/2024.Review from Chad R
5 stars04/01/2024
****** from Pure is a great consultant. He provided real data and reasons on how solar can save you long and short term. Their staff and team are all friendly and follow up is great. They didnt dropme after I signed, the support continued even after the install.Review from Anna D
1 star01/17/2024
This company is a bunch of scam artists. Called asking so many questions while I was trying to take care of my Ill father and I wasnt accepting any of it. I didnt authorize them. I wanted more info at the time before a decision was made and all it took was a phone call and they put the it into agreement not an actual authorization.Review from Matt M
1 star01/05/2024
Pure Energy, LLC called our company and reached a low-level employee at my office and said: "hello". That's all it took for Pure Energy to switch electric suppliers to them at ComEd. Pure Energy, LLC is a SCAM. They provided electric supply at 4 times the cost.Review from Abhi B
1 star11/11/2023
Pure Energy is a scam. I didn't even authorize as my supplier somehow they enrolled as supplier. Our bill shoot up to $500+ which was between $120-160 in previous months. When I called them they are rude and say that they have a recording that I authorized. When I said to play the recording they say that it's not there policy. I see other people experienced this. Not sure how they are getting away with what they are doing. Surprisingly PSEG acts like a non entity on this.Review from Michelle O
1 star10/30/2023
We were enrolled in their service without approval. I called and cancelled the service before billing even started, received a confirmation number....yet they still billed us. I now have to call back again and wait on hold all day AGAIN...to try and cancel this.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.