ComplaintsforABM Industries, Inc.

• Initial Complaint

  09/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Date of incident: Sept 9, ********** : Philadelphia Transaction ID: *********** I parked my car at ARB Parking for a period of 8 days checking in on Aug ******* and checking out on Sunday, Sept 8, 7:30 AM.While removing my car I noticed that my windshield was cracked( it was not cracked at the time of parking). I informed the person at the check-in counter and they said that they can take no liability of this as it is a self-parking lot and owner is responsible for anything that happens to the car. I asked for video footage to see if my car was tampered with and they said they do not have CCTV footage. Please note 24 Hour video surveillance is mentioned at the parking lot. The booking also mentions "Camera Surveillance" and "24 hour security".When asked to clarify this, they mentioned that only the check-in counter is under video surveillance and not the entire property. They also mentioned some construction happening nearby causing them to remove the cameras around the area where my car was parked. Further, the person at the counter refused to share his name and when asked if the site guarantees no theft, said that they cannot confirm anything as it is the parking person's liability. I am extremely disappointed with the lack of accountability, false advertising and the quality of service at this parking spot. I will also have to replace my windshield as the crack is over 12 inches long. This booking was made through an integrator service *******. I reached out to Way and they said they have no liability in this case. Hope BBB is able to enforce accountability on this business

  Customer response

  10/11/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by ABM Industries, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ***** *****
  

• Initial Complaint

  07/25/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On 7/15/2024 I parked in this companies parking garage around 12:15pm. Upon exiting around 2:30pm I put a $20 bill in the machine for a $4 parking fee. The machine did not give me change. The employee instructed me to pull over by the curb. He instructed me to email the the refunds and accounts payable on the business card he gave me. I asked for the ticket, but he took it from me when I first called him over. He almost acted like this a common problem. Knew exactly what to do. Wry nice employee and was trying to help. I reached out to the company via email on 7/16/2024. I have not from them at all and have sent follow up emails. I have a feeling Im not the only one that is having this problem with this parking garage. I just want my money owed back to me. Its right by the hospital and we have enough bills, let alone a company that wont even refund for their malfunctioning equipment. Thank you and I hope you can help me resolve this!

  Customer response

  08/18/2024

  At this time, I have been contacted directly by ABM Industries, Inc. regarding complaint ID ********, however my complaint has NOT been resolved because:

  [Your Answer Here]

   

   They have not responded to any email beyond the first one after i complained  I have sent numerous emails requesting my refund with no answer  

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  ***************************

• Initial Complaint

  07/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  i had a reservation from 6/12-6/16 at phl location for parking.upon arriving at pick up zone on my arrival day, i requested for pick up through their website.webpage said wait 10-15min. after 20 min i called 3 times to finally talk to someone and was told to just wait as they are busy.person who answered the call was very rude and just kept telling me to wait without saying where the driver is or when driver will be here.after 30min, i called multiple times but call was never answered.at 33min ***** driver came. when i asked why it took him so long, he said because they are busy.it is not customer's fault that they didn't hire more drivers if they were truly busy. if they weren't busy and just showed up late, that is even more unacceptable. it is also very unprofessional not to pick up the phone. what if it was someone who was requesting for a pickup?i asked for my money back and they told me because i bought the ticket through way.com (platform for reserving parking), i would need to talk to them. when i contacted way.com, they told me it is not their responsibility. so neither party is taking responsibility.attaching an invoice of payment and also screenshot of webpage that i took when the driver finally came.i would like to get my money back.

  Customer response

  08/16/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by ABM Industries, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ***** *************
  

• Initial Complaint

  07/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I parked at the *** Parking Space near *************** and the ***********. I parked in a space that had lines on each side, that appeared to look like a parking space, the lines were worn out. I thought it was a parking space, it didnt have any do not park signs and looked like a parking spot. I paid for four hours and still had over an hour left when I left. I made contact with the attendant that issued the ticket, explained to her what had happened and she advised that it was not a parking spot. I advised her it appeared to look like a parking space, which looked like all of the other parking spaces in the parking lot. She advised that it wasnt and to take it up with the company. I tried to contact the company by phone but there is no way to speak to someone by phone unless it is an emergency. The only way to contact the company is by email, which did not indicate if they will get back to me. I feel this is unfair business practices and ethics, especially to the attendant that knew we paid for parking and saw the receipt and still issued the ticket.

  Customer response

  08/06/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by ABM Industries, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  *************************
  

• Initial Complaint

  06/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Our family entered LGA parking lot inquiring about long term parking. We have 3 little boys under age 5 as we were leaving on a week long vacation. We do not have social media and never access the news due to children and jobs. We received no prior communication from the airport or subsequent companies on the parking procedure changes.When we asked about long term parking to a ABM parking attendant, they told us that the lot we parked in was the right spot for long term. They neglected to mention that not only was parking $80 since we made no advance reservation but worse, they purposely left out the fact that we could park, pay $80 for the first day and then make a reservation for day 2-7 in order to help out family afford parking.We were forced to pay the full amount upon exiting with ****** and only after the fact did ABM let us know that we could have made a reservation for a number of the days we were away, which would have amounted to $200+. This process and relationship between ABM, EZ Pass and PANYNJ is unethical and allowing all parties to deny ownership and responsibility.I expect this to become a class action lawsuit.

  Business response

  06/06/2024

  ABM runs the parking operation for the PANYNJ at ***.  We do not set price or policy.  The PANYNJ does actively update their website and provides the public with information via news and social media outlets.  There is no way possible to reach out to any individual to provide them with information, other than to ask the various airline carriers to voluntarily put information or a link about the airport and/or parking in their correspondence with their patrons.  Important to note that ABM is following the policies, procedures, and fees set forth by the PANYNJ.  The prebook policy notes that you need to make the reservation 24 hours in advance of the needed arrival time.  The PANYNJ has this policy in place and ABM must follow it.  Upon entry to each lot is signage noting both the drive-up and prebook rates.  Our staff has been instructed by the PANYNJ, that when asked by a patron if they could park and then prebook for the remaining time in the lot, they are to express that the policy is you need 24 hours, but please reach out to ********************************************* for further help.  *** doesn't have a separate "long term" lot at a reduced drive-up rate like JFK and EWR.  The patron's request for a fee adjustment was sent to the *** PANYNJ Parking Admin.  He denied the request and we cannot override that.  The patron parked in the * Garage with a drive-up daily rate of $89.  Fee paid via their E-ZPass when exiting was $623.  Prebooking would be at $52 per day.  We have explained all this to the patron over several emails.  

  Customer response

  06/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   ABM stated Our staff has been instructed by the PANYNJ, that when asked by a patron if they could park and then prebook for the remaining time in the lot, they are to express that the policy is you need 24 hours, but please reach out to ********************************************* for further help. As I mentioned in my initial communication, the parking attendant from ABM had the responsibility to communicate the above and he never did. Therefore ABM did not follow suit with procedures set forth by the airline. What am I missing here? We easily could have accomplished the reservation after parking had the attendant done their job.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Customer response

  06/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   Nothing further to provide here - I do not accept the business efforts to rectify their neglect of providing information when requested.

  BBB can we formally file this complaint against ABM and close out? there is nothing more to do here.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business response

  06/18/2024

  The patron's commentary and question was to the BBB.  I have no additional response to offer and fully explained all in prior responses.

• Initial Complaint

  06/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I used the parking structure located at *******************************************; the parking management company is ABM. After I paid for the max *** rate of $24, I was charged again for $6 as I was leaving the structure. The parking attendant, *****, stated that I stayed in the parking structure and didn't leave immediately. I explained to the parking attendant that I was entering my destination for directions in my phone, and getting wifi in an underground parking structure is not always optimal. I explained it would be unsafe for me to drive, text, and stopping in the middle of the road for directions. I asked her to let me leave since I already paid the parking structure's full ***'s rate. ***** refused and was not concerned about safety. I checked the parking website's posted rate vs the rates posted at the structures entrance; they do not advertise consistently. This parking service does not operate in good faith and posts fraudulent prices.Website parking rates:Hourly Rates 12 minutes (Mon -Fri before 5:00 PM) = $2.60 24 minutes (Mon-Fri before 5:00 PM)= $5.20 36 minutes (Mon - Fri before 5:00 PM)= $7.80 1 Hour (Mon- Fri before 5:00 PM) = $13.00 1 Hour 12 Minutes (Mon - Fri before 5:00 PM) =$15.50 1 Hour 24 Minutes (Mon - Fri before 5:00 PM) = $18.60 1 Hour 25 Minutes (Mon - Fri before 5:00 PM) = $20.80 **************** Fri before 5:00 PM)= $20.80 Entering after 5PM Flat Rate = $14.00 Weekend All Day Rate = $14.00 Handicap Valet Surcharge = $14.00 Physical posted rates at entrance:$ 3.00 EA 12 MIN $24.00 MAXIMUM $16.00 FLAT RATE MONDAY - SUNDAY 24 HOURS

  Customer response

  06/10/2024

  The parking management is called ABM. The physical address this incident occurred in is *******************************************.

• Initial Complaint

  05/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Date of transaction: 5.16.2024 Amount I owe for parking violation: $72.00 Nature of Dispute:The parking lot's website would not allow me and my colleague to only pay for the amount of time that we needed parking for after scanning the ** Code at the location. Tried calling the business at the time and no one would answer. There is no warnings on the website or anywhere at the location that a minimum hours of parking would be required. My colleague and I left our cars thinking there was a problem with the payment system. When we got back to the car we both received a ticket for $72.00 for a violation. I tried reasoning with the business by saying this doesn't make sense since there is no clear statements on their payment portal or anywhere at the location, their reply to me via phone was something along the lines of "it's pretty obvious if the app won't allow you to only pay for an hour and that everything is based on AI". The business's stance is that the ticket would stand and that we would still be responsible for the violation. To my colleague and I - it is not obvious if multiple people were experiencing the same problem and had the same process, especially the min hours required to park is not stated anywhere at the location or anywhere in their payment portal. Happy to provide a screen recording on the day where we could not select the amount of time through the payment portal as well.

• Initial Complaint

  05/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  So this ABM company took over *********** Bergensons Services, LLC. At the Amazon in *****,**. Which was fine. I started working for them April 2, 2024 I have messages from that day in text messages with the site manager ****. I wanted to tell them about my vacation I had already paid for before they had came. I have not spoke to this company before till 3 weeks prior to them coming to the building. They were coming to watch and see and take some insight as to what needs to be done. Again which is fine. I never received a text back or a call about the vacation I vocally told them in there face about and the answer they gave was call me at 8pm. Obviously that never happened I have proof. So two weeks went by I said something they ended up letting me go because I was going to go either way and it was on them. I did my part multiple times up until the day I was supposed to leave. So Monday April 15 my daughter and girlfriend had got into a little accident I left work to attend to them. So that was three hours I was on the clock and didnt get paid for it. I didnt return to work till Thursday April 25, 2024 after my vacation. The day I returned I was told to get on the center rider a machine which I was very uncomfortable with after explaining that to my supervisor and my manager ******** who over sees everything. So he is a higher up. I explained to them and they basically just said you HAVE TO. So I just did want I needed to and go look for a machine. I found my machine. I needed gloves to pull these boxes that WILL CUT MY HAND so gloves were a necessary. As Im grabbing gloves I get told by Precious a New manager and she starts yelling telling me and another co worker who was helping me around the building because I never rode on a machine in Amazon. She started yelling and everything so I yelled back. They wanted to call a meeting my boss told me to meet her at the front break room again all in text. I waited for a HOUR AND THIRTY minutes waiting.

• Initial Complaint

  04/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Sat in my truck for atleast 10 minutes rescanning the ** code on abm's sign trying to pay, was not working. So literally walked inside used the rest room, proceeding to my terminally ill father's room on the 7th floor of **********************When arriving to my father's room, I had my wife scan the ** code of which I took a picture of so we could pay for parking. All within ***** minutes! Maybe an hour or so later went outside to get some air and noticed a deterring device stuck to my window. Proceeded to follow the instructions on the device given. Only to find out I was cited $100 fine for there lousy app that wasn't working. Have been parking there for almost 2 weeks, my wife had trouble one day where it wasn't working either, took literally the same amount of time to get it to work that time as it did this time....and no device was placed on her vehicle. So how does that work for one day and not the other. We have literally paid every single day for the past 10 days to park there. I am beyond irritated at this whole situation. My refund amount is for the ticket I had to pay for no reason along with the 7 days of parking I paid for the past 2 weeks!

• Initial Complaint

  04/04/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I paid $30 for parking for the *************** game on 03/31/2024 at a kiosk and entered my license plate number as it was pay by plate. Despite this I received a $50 fine. Upon appealing the fine it was immediately rejected, totalling $80 for parking.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩