ComplaintsforPlanet Fitness
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Complaint Details
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Initial Complaint
11/17/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
In July 2022, I submitted a letter from my high risk ob/gyn stating I was in a high risk pregnancy and needed to reduce physical activity and start to work from home. I had three miscarriages in less than a year which made our fertility specialist and high risk ob/gyn worried. This letter was provided to planet fitness. We were insure they would take care of it. Because of all we had to endure over the next months, we assumed the gym took care of canceling my membership. However when I checked my account this month (October 2023), we realized they never cancelled my membership. Even after receiving an email from Planet Fitness on October 31st, stating they are going to rectify the situation and cancel my membership, I was charged for November on 11/16/2023. The email requested information of which was provided to them the same day. I want this membership cancelled and refunded.Initial Complaint
06/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This gyms business practices cannot be legal. I was charged for the full month of all access to any planet Fitness nationwide upon asking to downgrade they removed all my access immediately to all the other gyms despite already paying the month off, charging me an additional fee to do so, and then when asked told this was a standard practice. No business charges you for a month to then cancel right away, I can only imagine how many other people they have done this to.Customer response
07/23/2022
Better Business Bureau:
At this time, I have not been contacted by Planet Fitness regarding complaint ID ********.
Sincerely,
*************************
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.