ComplaintsforIAC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/06/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Booked a hotel on expedia that was Book Now, Pay Later and was charged by the hotel. Expedia contends that it sometimes happens as it's up to the hotel when they charge. But under the legal definition of Fraud, this is Fraud. They knowingly advertise something they know to not be true. There is no notice on the website when booking and no fine print with that wording to be seen. I would like civil action to be brought against the company for false and/or misleading advertising and fraud.Initial Complaint
09/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I separated from IAC 4 and a half weeks ago. I have yet to receive my COBRA letter. I have called 3 times and waited the entire day (as in, 5 hours) and still been unable to enroll in cobra. The 60 day enrollment period is already more than halfway over, and I cant get through to anyone. Luckily I have savings so that I wont be withholding medical care from myself, but it is unacceptable to think what a family living paycheck to paycheck from this company might have to do.Business response
09/19/2023
Thank you for bringing this to our attention and we apologize for the inconvenience caused. We escalated this to HR and have been informed it is being handled. Someone should be in touch shortly.Initial Complaint
08/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 8/23/2023 I started to sign up with ******** to be listed as a tutor. As part of this process, you had to select whether you wanted to do a background check or a monthly account ($4.99 promotion) that included a background check. Given that I would be working with children, I opted for the background check and monthly account. As I went through the process, the window that popped up said it was going to run a credit check on me. I did not agree to that. I agreed to a background check, as in a criminal background check. If they meant something else, that should have been made very clear up front. I clicked on "cancel," but it wouldn't let me out of that screen. I tried logging out, clearing my browser history, and still it won't let me past that screen to ask for help from the chat bot, they won't provide an email address to contact with issues, and they won't answer their phone -- it just tells you to log in and go to the FAQs page, so there is NO WAY to resolve this because it won't let me past the "agree to a credit check" page. I want my information DELETED immediately from their site, my $4.99 refunded, and the automatic monthly charges cancelled. I do not wish to have anything to do with this scam of a site.Business response
08/28/2023
In review of our community, we can confirm that ******************* had an incomplete account. She attempted to enroll on 8/23/23. In review of the billing history, we can confirm that she was not charged because the account was incomplete. To clarify, the charges that she may see are only pre-authorization pending charges which will fall back to her card.
As per *********************** request, we have closed this account associated to her above gmail email address and sent an email notification of the closure.
Senior *********** Representative
Customer response
09/07/2023
Better Business Bureau:
I understand this has been closed, and I just wanted to say thank you for your help resolving this issue, and for all you do to help protect consumers.
Best,
***********************;
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*************************
Initial Complaint
08/14/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
On August 4th, 2023, I contacted a company called justask.com. I was informed that I would be charged $5.00 for a question. I was not told that they would charge me $40.00 for a membership. This company is not above-board whit their transactions. I would like a Full refund of $45.00 because my question was not really answered before the tech was able to answer.Business response
08/14/2023
Thank you for reaching out. While the domain justask.com is owned by *************** (AMG), the business that you are referring to, and should reach out to for resolution, is "justask.global".
AMG does not accept B2C payments from anyone, and most importantly, the justask.com domain does not resolve to any site.Initial Complaint
04/10/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have an account with ******, I've continually been double charged for items over the last 6 ******* ****** refuse to assist me or file fraud claims. I've spent hours each month trying to resolve these issues, they refuse to help me they continually refer me to the app. They refuse to send me a statement in the mail showing were my money is going. They keep referring me to their app, which does not work half the time, also it frequently changes the debit charges& I have proof of this. I have discussed for hours on end over the last 6 months the issues with the double charges & also refunds that I have proof of the refunds by ***************** but Spruce has not refunded my account. I have spoken to them about these things for so long that I've come to believe there's no point in talking to them anymore I just wanted my statements mailed to me and they don't even want to do that. Something shady is going on here. What kind of banking company won't mail statements to its customers unless they have something they're hiding? All I have asked for continually is a written statement mailed to me with my purchases on actual paper detailing the transactions that have been made on my account, then mailed to my address. right now my account from my estimation is missing about $350 and as long as they keep refusing to send me a statement I can't tell what they're doing with my money, I keep close track of what I spend. They've lied to me, & caused great distress with their uncooperative agents.I want my account reviewed, & a statement mailed to me immediately.Business response
04/10/2023
Thank you for reaching out and we're sorry to hear about the trouble you're having. The Spruce that belongs to IAC **** falls under Dotdash ********, a publishing giant home to magazine and digital media brands. Dotdash ********** The Spruce offers tips for home entertaining, gardening and DIY. Website: **************************
From your complaint, it sounds like you're referring the Spruce banking, which appears to be part of HR Block. As such, we suggest you reach out to HR Block to resolve this issue.
****************************
Initial Complaint
09/19/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I have repeatedly asked for a refund from the above titled group and have yet to receive oneBusiness response
09/19/2022
Can you please specify which brand you are seeking a refund from? IAC **** does not issue products or services, so we will need to escalate this request to the right team.Initial Complaint
08/15/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have tried to cancel college humor for a long while through my bank, college humor, roku to no avail and I am being charged against my consent $5.32 monthly there is no person to speak to on the phone and I have reached out to the company since the approximately 2020 start date of serviceBusiness response
08/16/2022
Thank you for reaching out, however, we cannot assist you through this platform as IAC is no longer affiliated with CollegeHumor. The company was sold in 2020. From what I can tell, CollegeHumor is now part of Dropout; I recommend submitting your request here: **************************************Initial Complaint
07/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was charged a fee that I had nothing to do with. They said and have pictures of ashes in the car the I rented and charged me a 250 fee. Turo is the name. Also, the car broke down and was only refunded for one day.Business response
07/07/2022
Thanks for reaching out. You will need to direct this complaint directly to Turo as IAC does not have the ability to issue refunds or resolve complaints of any kind. IAC is an investor in Turo, not the owner of this business.Customer response
07/13/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because the wrong company was blamed.In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
******* *******
Initial Complaint
07/05/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
on several occasions I have tried to contact the number they have listed for customer support , I have emailed as well for support no response . I have been a paid customer for some time and I NEED TO SPEAK TO A HUMAN TO GET THE ISSUE RESLOVED.Business response
07/07/2022
Thank you for reaching out. Can you clarify which IAC business you are trying to contact so that we can escalate your complaint to the appropriate team?Initial Complaint
06/22/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I cancelled my daily burn account, but got charged for an additional year. I am looking to get my money back and have provided pictures of my account.Business response
06/23/2022
Dear ********************,
We appreciate you contacting us in reference to this matter. As we stated in our March 21, 2022 email, since you made the purchase through the Apple App Store, we do not have the ability to refund your account. Apple does not provide App owners access to Apple's secure billing information and does not allow us to request refunds for our users. I recommend that you review the following link and request a refund from Apple.
****************************************
Regards,
Daily Burn
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
26 total complaints in the last 3 years.
4 complaints closed in the last 12 months.