ComplaintsforYouman, Madeo, & Fasano, LLP

• Initial Complaint

  04/18/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  My family and I sought out assistance within the law firm on 8/8/2019. The consultation fee was $ paid on the day of the appointment (8/8/19) of $50 in cash. An additional $1000 was requested at the end of the consultation so that the lawyers could take on the casethe transaction ID # *********** family and I have attempted to contact the lawyers or paralegals on the case; however, anyone who answered would only take a message. These are a few calls of many attempts: May 2021, June 2021, 1/13/22 @ 1128am, 2/7/22 @1204pm with ******, 5/26/22 @12pm with *******, 9/13/23 @9am. When requesting the case number, it was stated that the paralegal would return my call; however, no one ever called. Contacting myself versus my parent was also requested to ensure the process continued. My parent also confirmed no one from the lawyer's office had contacted her.When asked about requesting a refund, it was said they could not complete the transaction since they had worked on the case. However, no information or steps have been shared. In December 2022 and March 2023, I attempted to call the same number I previously called; however, a continuous ring occurred, and no voicemail was available to leave a message.

  Customer response

  04/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that the resolution proposed is satisfactory to me and the matter will be resolved.
  
  Sincerely,
  
  ***********************************
  
  
  
   
  
  

• Initial Complaint

  08/31/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Paid this law firm to $100 for consult and $750 to complete a ************** I provide all info for 5 people info. 2 weeks later I was contacted by a women name *****, to confirm the 5 people I was petition for the touristic **** and told me I had plenty of time. ***** then sent an email to my husband stating the papers she needs to finish the process then I called her to numerus of time on questions for the documents she was asking for and never received a response. Later in May I called to ***** to see what was going on with the petition I was asking for and was told the papers were now expired. I am requesting my money back for a Job that was never completed or even started.

  Business response

  08/31/2023

  This is in response to complaint ID: ********
  
  On January 28, 2023, ***************************** retained our firm to help her prepare a letter of invitation on her behalf. The legal fee for that service is $750.Attached is a copy of the signed agreement in Spanish, her first language,accompanied by its English translation. ***************************** paid the legal fee in the amount of $750.00. Our firm processed the contract, and a paralegal was assigned to work on the case. Below is the timeline and communication between our office and *****************************:
  

  1/30/2023 Contract sent to the file creation department to create the physical file, and a case management profile was created.
  

  2/7/2023 File creation finished, and the file was sent to the supervisor for review.
  

  2/17/2023 File assigned to a paralegal.
  

  2/21/2023 Paralegal spoke to ***************************** and learned that the consular interview was scheduled for September 19, 2023. The paralegal started working on the invitation letter.
  

  3/24/2023 Paralegal finished the invitation letter and emailed the letter to Ms. ******************* husband's email address, ************************ (per Ms. ******************* request). The paralegal even provided additional information on the documents and forms the consulate officer will be looking for on the date of the interview. ***************************** indicated to our paralegal that she understood what was needed.
  

   

  6/7/2023 ***************************** contacted our office with a question about Form I-134, a form that our office was not retained to assist with.
  

  6/8/2023 Our paralegal contacted ***************************** and informed her that the form is not part of the contract.
  

  6/16/2023 ***************************** requested to speak to an attorney. An appointment was scheduled for ***************************** on 6/29/2023 to meet with our attorney, ********************** Fasano, to discuss retaining our services for Form I-134.
  

  6/29/2023 ***************************** did not attend the scheduled appointment.
  

  7/5/2023 Our staff followed up with ***************************** regarding her no-show for the appointment. ***************************** informed our staff that she is currently not interested in the appointment due to a family situation. She stated she will reach out when possible.
  

  Our office has not heard from ***************************** since that time.
  

  As per the signed retainer agreement, the work contracted for was completed.
  
  Should you need additional information or documentation, please do not hesitate to contact the undersigned by replying to this e-mail.
  
  Thank you for your attention to this matter.

  Youman, Madeo & Fasano, LLP.

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