ComplaintsforILKB, LLC
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Complaint Details
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Initial Complaint
05/02/2022
- Complaint Type:
- Order Issues
- Status:
- Resolved
I paid for a full year of service, and was auto renewed without warning or notification. I was only notified because my payment method is no longer valid. I did not use the service, nor was I notified that the gym closest to me was closed. This does not meet the terms of ******** Law, Code 59.1-207.46. Making automatic renewal or continuous service offer to consumer; affirmative consent required; disclosures; prohibited conduct.I paid for the 12 months of services that I agreed to and signed and paid for, and have mailed a letter stating no intent of renewal, and stating cancellation. However, I did this only to be done with them. I do not expect a ****, nor further notice of obligation. If notice is received from ********** ILKB ( joined at **************), I will be forced to go to small claims court siting code violation. I would like confirmation that I have no expected obligation of payment, and that it is understood that I did NOT renew any membership.Business response
05/03/2022
Thank you for contacting ILKB Franchise Headquarters. iLoveKickboxing is a franchised business and each location is individually owned and operated.
Headquarters does not now, nor has it ever had ownership interest in the ************** location. We have no control over billing. We have not
rendered any services nor have we accepted payment for services rendered.
We are happy to forward the members information to the owners of the location for further assistance.
Thank you,
ILKB HQ
Customer response
05/06/2022
I have reviewed the response made by the business in reference to complaint, and find that this resolution is satisfactory to me as they cannot directly help me. However, I appreciate that they took the time to explain, and are forwarding my complaint to the appropriate persons.
Sincerely,
***************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.