ComplaintsforPulse Radiology Education LLC

• Initial Complaint

  08/26/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I applied to this school last year to help advance my career. The program I applied too has two parts and I was only supplied one part. They have not provided a clinical site to complete the second part. I have lost my $3150.00 because they did hold up there part of the bargain. I asked for a full refund but they are tying to keep my money

  Business response

  08/27/2024

  We have reviewed your request for a refund. In reviewing our terms and conditions, we are already offering you an amount above and beyond what the terms and conditions provide for and in accordance with our policies. We cannot guarantee placement in any program and we at no point guaranteed any placement in any program.  Our online program, per our website, can be completed in 14-weeks and then students are typically placed within eight months after they finish the program, as outlined in our terms and conditions and refund policies. Given we are still within the 8-month window outlined in our policy, we would be happy to continue working to find you a clinical placement, as we did recently sign an agreement with a local provider that may be able to host you soon.  If this does not work for you, we maintain our offer for a refund at $1,000, which is double the amount that our policy sets, but we are willing to do so as a gesture of good faith and in contemplation of potential settlement of the disputes between us.  This is no way an admission of any liability with respect any claim which you may assert.
  

  I do hope we can resolve this matter and move forward in placing you.

  Customer response

  08/28/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  I applied to Pulse Radiology online MRI program on June 2023. I applied to the program with hopes of advancing my education to enhance my career.  I signed up because the school says you could complete the program in as little as 14 weeks. When I signed up for the program I asked many times about clinical opportunities in the *******,**********;area.  I was told that had a relationship with a local hospital here and I could complete that portion of the program at Memorial Hermann.  However, after asking again as I started the course work I was told I had to complete the didactics first. I completed back in March 2024. It's August and I still have yet to get a clinical location to complete the 2nd part of the program.  After waiting so long I asked for a refund due to it taking so long.  I asked for a full refund so I could apply to another program. The school had opted not to fully refund me . I was told the terms say they don't have to provide me a clinical rotation or I can only be refunded $500. I've been waiting for months now and not one time have they ever mentioned terms or even made the students aware of them.  They are ****** false promises to students
  and fraudulent misrepresentation. This unfair and unjust. I'm a signal mom and I don't have money to waste. The **** say the school had to provide didactics and clinical aspects to the program.  Can you please advise me on how to move forward with this situation? 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

  Business response

  08/30/2024

  We have tried to contact ****** via email and phone to come to a resolution and have not heard back.

• Initial Complaint

  12/22/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  The company advertised $3500 (one time price or 3 payments for $1300/month) for an *** training program with clinical sites in CA. I enrolled and was placed in a clinical site in *************, ** but with no trainer (*** tech) on duty. The *** tech is remote and covers 4 other facilities so he does not have time to go over the *** scans at all. In fact, he only remotes in to the computer workstation and plugs in the parameters and changes the scanning settings and then leaves for his next scan at the other facilities. I did not and could not learn anything. I informed *******************, ***************************, and ***** **** and asked for a different clinical site. They said that I would have to go to *******. I informed them that I am from CA and enrolled in a program in CA. I cannot pay more money to fly out to ******* and stay there for another month for the training. They would have to refund me the whole payment of $3900 or refund $2400 so I can pay for my flight and living expenses while out there. They replied saying, 50+ techs are learning the same way I'm learning, and if I want a refund they would only give $1300 back. First of all, that is illegal the way this training is set up. The students do not have hands-on experience in this remote environment so they cannot scan and or get a sign off yet **** is allowing this to happen. This is against the **** ethics and I will report them. Second, they have not done anything to earn my $2400, why would they only give back $1300 and not the full amount of what I paid which is $3900? When I enrolled in the program, I informed the marketing director ***** that I already completed my 16 CE units of didactic education which is ASRT qualified so I do not need the didactic portion. However ***** said no, that it is part of the program and I have to pay for the whole thing. So I paid for full amount but not getting the services that I paid for.

  Customer response

  12/25/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *** ****
  
  
   
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩