ComplaintsforJam Paper & Envelopes
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Complaint Details
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Initial Complaint
03/20/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
3/**/24 purchase 3/11/24 shipped and received on the 13th-not bad. Of the 3 items ordered, 2 were correct and another-this one-"Snow White ******** 32lb #** Regular Envelopes (4 1/8 x 9 1/2) Item: ******** **0count $26.39" was not included. There was **0 envelopes of "Curious Lightspecks, Snow, Vellum" in the package. I did not order this. in fact it is not on their website to purchase.. This item was put in the package as filler material for Snow White ********. I reject this disservice to me. I Called Jam and talked to *********************. I also have (on the 13th of march) an email communication with **** and uploaded pictures of the offending envelopes. She said 24 to 48 hours for jam to take care of me. They have not responded. Amazon Pay sent Jam an email on the 16th of march about this. This day is march 19th at this writing. Amazon Pay will eventually escalate this issue in time. I did not cease doing business with Jam I placed another order on the 16th of march for 1 item, however unlike the order 3/**/24... It has not shipped. I want a credit back for the Bogus Envelopes and no Bogus Claim from Jam that they want their Bogus Paper back. I also want my order of March 16th: Malachite Green ******** 32lb #** Square Flap Envelopes (4 1/8 x 9 1/2) Item: ******** 75count$43.18 Subtotal$43.18 ************************ Tax$2.36 Grand Total$53.66 SHIPPED TO ME FORTHWITHCustomer response
04/13/2024
Better Business Bureau:
At this time, I have not been contacted by Jam Paper & Envelopes regarding complaint ID ********.
Sincerely,
*********************Initial Complaint
12/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Didn't received all items in my order. Called Jampaper but no one answered the phone. Finally I could get ahold of someone through chat. I said since I didn't get all I ordered didn't get paper but just ribbons I want to return the ribbons because ribbons was intended to be used with paper. Representative said someone will reach out to me in the next ***** hours. When no one got back to me I tried to call. After 18 min on hold I again tried through chat. The agent when I just mentioned my order purposely disconnected the chat. I used my different email trying to reach someone through chat and someone responded. They offered to ****** missing items what isn't solution I want and I already explained it through chat. Representative said that I can ship what I got but they won't give me return label. Why should I pay for return shipping if I didn't received what I ordered?Initial Complaint
01/05/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Placed order Online Dec 2nd $631.44 Order ******** Never Received Followed up for status of order via email, chat, phone. No response. Tracking numbers provide no informationCustomer response
01/30/2023
Better Business Bureau:
At this time, my complaint, ID ******** regarding Jam Paper & Envelopes has been resolved.(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
**** *******************************Initial Complaint
10/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchased 250 sheets of Index Cover Blue ( Item *********) through Officedepot.com The paper is far thinner than advertised. I have included pictures of 200 sheets of of jam paper's "110 lb cover" next to a 200 pack of note cards that are actually 110 lb cover.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
135 Third Avenue
New York, NY 10003
Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.