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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/09/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
In the last week of April I received a package of 8 covid test, shipped by WeShield (FULFILLMENT, *** *****************, ********, ** *****) with **** tracking number **********************. I did not order these tests. Subsequently they were billed to ********* I have not given my ******** number to anyone to authorize this shipment and am concerned that my ******** number has been compromised. I contacted *********************************, the **************** Manager for ******************** and he explained that they were only the fulfillment company, not the company that arranged for (and presumably paid for) the shipment. When I asked him for the name of that company he claimed to be unable to get that information. After exchanging 3 emails he still claims to be waiting for that information. It seems obvious to me that WeShield is aware that they are playing a role in a scam because if you call their customer service number you are greeting with a recording telling you how you can terminate a subscription for additional covid tests. I have reported this to ********, the *************** for Disaster Fraud Hotline and intend to contact the ** ************************* to report the fraud that this company is participating in.Business response
03/29/2024
By using a data partner who works with ******** allowed us to process orders with Name, DOB and State. They either filled out a form or called in to provide the information. This information was never shared with any 3rd parties and was deleted upon completion. We will process the refund request. Sorry for the delay as we work with multiple labs of which needed to process the refund directly. We have to rely on the labs' customer service.Initial Complaint
12/01/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
This company sent me expired tests. We didn't realize that they were expired until we used 4 of the 12 tests and incorrectly identified someone with Covid as negative. This was verified by an non expired rapid test shortly after we relaixed that the tests we had taken were expired.Business response
12/06/2022
1.- Customer reached out via *********** and by reaching out to Sales rep ************************** is the Customer's message:
Message: The tests that I received are all expired. That wasn't stated in the description nor would I have purchased them had I known that they were expired. 4 have already been used after a known covid exposure and inaccurately were negative. We used up to date tests the same day and one of us was actually positive. Absolutely unacceptable.
2.- **************** replayed via ***********.
Dear Customer,
We apologize for any concerns we may have resulted.
Our **************** Manager will follow up by phone today to discuss how we can provide complete satisfaction.
Beat regards,
3.- Call attempt by CS left VM.
4.- Followed up with an email:
Hi *******
I left you a voicemail earlier today to schedule a time to discuss your order. I apologize for any inconvenience you have experienced, and my goal is to ensure complete satisfaction.
I will attempt to call you today at 5 pm EST but feel free to contact me by email if that works better for you.
Once again, my most sincere apology.
Best,
4. - Customer Replayed:
** ******** * ***** ****** ** *********** ******* ***** ***** **** * *** **** ********** ** **** *** **** *** ***** * ******** **** * ********* ** * ******* ** **** **** * *** *** ****** ***** ** ******** ******* ******* *** ********** **** *** ******** ** ** **** **** **** ***** ***** *********** *** *********** *** **** * ***** ******* ***** **** *** ******* ***** **** * ********* ***** *** * ** **** ******* ****** **** ****** *** ***** ***
5.- CS forwards IHealth extension information from the **** The Customer is not satisfied since 4 of the test kits gave false negatives.
6.- Customer requested a refund.
7.- Full refund approved on card ending in ****. A refund will appear on the payment form you provided during checkout within 3-5 business days.
8.- Customer is satisfied.Tell us why here...Initial Complaint
01/19/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I made a purchase online with said apparent company 12 days ago and never received product but was charged $89.94 for covid-19 masks and rapid test kits. Their website promises 1-3 days to process, followed up with 24 hour or less tracking information. Ever since placing my order, I have not once been able to get in touch with anyone from the company via phone or email. They have sent me fake tracking info for ***** and my apartment complex office has never received or seen this package. Company policy states a refund will be given if the product has not arrived within 7 days, which has not. One more thing to mention is I paid $20 extra for next day air but never happened. Hopefully others will read this and avoid company at all costs.Customer response
01/19/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*********************
Initial Complaint
12/28/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I keep receiving unsolicited spam emails from this company. They purportedly sell COVID testing supplies. I never requested their services. I have responded to the emails at least three times requesting that they stop, and have also clicked their "unsubscribe" link. But the emails keep coming, multiple times per week.The individual from whom I am receiving emails is ***********************, *****************.I just want the garbage emails to stop.Business response
02/03/2022
I am forwarding a written response (see attached) to consumer complaint #******** filed by ********************* of ********, ****.
***** ****** personal information has been removed from WeShield's sales and marketing systems. We apologize for any frustration that communications from our company may have caused.
Please confirm receipt of response and kindly inform us if any additional action or followup is required.
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Customer Complaints Summary
5 total complaints in the last 3 years.
1 complaints closed in the last 12 months.