101 Customer Reviews
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Review from Dave M
1 star11/07/2024
I emailed over two weeks ago, moments after I subscribed, to ask to cancel my subscription. I did not realize that they were in the process of transitioning to a new site, and the ordering process was limited at best. I have tried contacting via telephone, text, and email, to no avail. I've never had such a hard time getting in touch with a company and I will likely have to dispute the initial charge with my bank and get a new card. This company *****. I would give less than one star if that were an option.
BarkBox Response
11/08/2024
Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration you've experienced while trying to reach out for help. We have been dealing with a high volume of inquiries, which has resulted in longer-than-usual response times. We have checked your account, and our team has already been in touch. Your account is closed, and a refund has been issued. Please allow 2-3 business days for the refund to be processed and credited. Rest assured, you will not be billed again. We truly appreciate your patience and thank you for trying out Bark.Review from Rebecca G
1 star10/21/2024
It is impossible to cancel your subscription. They have your credit card information and keep charging it even after you cancel. This is a dishonest and very frustrating company. Do not get a bark box subscription! They do not deserve a one star rating.Review from Madeline J
1 star10/21/2024
I was not notified before they renewed a 6 month subscription (which was over $170 total). That by itself seems wrong. I then immediately requested to cancel/refund the whole subscription days before I received a notification that the October box was being sent. Despite this, they refuse to refund me for October. Im willing to return the box once I get it but apparently thats not an option. Other people I know have had similar issues. I would not recommend them at all.BarkBox Response
10/23/2024
Thank you for taking the time to share your experience with us. We offer our sincerest apologies for the auto-renewal that happened and the need to cancel. This is not the kind of experience we want for you and we want to do everything we can to make this right. All of our plans are set to automatically renew at the end of every commitment and we apologize that the the renewal was not canceled beforehand so it was renewed. We can see that your account was closed and the remaining boxes were already refunded. To address fully your concern, we processed the remaining refund back to your account which will make October on us. The refund will take 2-3 business days to reflect on your payment method. Feel free to keep the October box for your dog to enjoy, no return is needed. Thank you for your patience and we appreciate you for trying out BARK.Review from Jilly B
1 star10/18/2024
I never got our first box. I tried to contact them and no reply back by email. Cant get my password to stick on the account and can never log in even after changing it. I log in once and then the password doesnt work again. I tried the chat to only get stupid replies from an obviously AI generated bot. I dont care if your fake AI is playing with their dog. I certainly dont want to hear that when I am trying to get my issue resolved. I went through my credit card company to just dispute and cancel the whole thing. This shouldnt be so difficult.BarkBox Response
10/23/2024
Thank you for taking the time to share your experience with us. We offer our sincerest apologies for not receiving your first box and not being able to access your account. This is not the kind of experience we want for you and we can't apologize enough that our recent interaction with you was not the best experience. We checked the shipment and it shows that the box had tracking updates for a while, but it seems there haven't been any recent updates. Its possible that it may have been lost in transit. To make up for this experience, we processed a full refund of your October box. This would take 2-3 business days to return to your payment method. Thank you for your patience and for trying out BARK. Again, we apologize that the box did not reach you and your dog.Review from Jessica A
1 star10/17/2024
I have had the subscription for many years. I signed up for the product because it advertised then and still to this day on every platform that they are wheat soy and corn free when in fact they changed ingredients! And they contain all three. I am livid. This isn't specially diets, this is you built a company on the fact that you didn't contain these ingredients and get bought out and who ever run it now is able to put whatever they want in treats and charge you for a product that you are no longer receiving. The company is being totally dishonest and getting away with it. I tryed on every source of contact us to reach out and no one has spoke to me about it. Beware take you're business else where.BarkBox Response
10/18/2024
Thank you for taking time out of your day to share your experience with us. We deeply apologize for causing concern due to now using wheat and soy in some of our treats. That isn't meant to affect any pups' experience so we're truly sorry that it did. We do have options to exclude edible items but we understand that may not be a good fit for all. We're able to see that our team has been in touch but we'd love to assist further so please let us know if there is anything we can do to make your pup's last experience with us a good one. That email to reach out is happy@barkbox.com.Review from Melissa S
5 stars10/11/2024
Im shocked to read negative reviews for bark box because my experience has been great. My first box was lost by the delivery service but bark box customer service was phenomenal. I was able to speak to someone immediately and they sent a replacement right away. My dog loves the toys and treats!BarkBox Response
10/15/2024
Thank you for sharing this and for your continued support. Thank you for having your pup in our pack! We always appreciate feedback, so thanks for this! If there is ever anything that we can help out with please reach out to our team who is ready to help!Review from Jordan H
1 star10/07/2024
This company is shameful. The company takes money at the start of the month and ships the box two days before the end of the month. Every month I have a message on my app saying "your box is taking longer than expected to pack." I have complained about this, however because of this "packing issue," my boxes have been processed for the incorrect month. I have emailed the company, texted, messaged on ********, chatted with their AI message, and tried the "chat with us" feature. The number is an automated message that does not give you an option to chat with a live representative. I did not receive an entire box that I ordered because of a processing error on their end, and I cannot even get in touch with a representative to rectify this. I am trying to give this company my hard-earned money, and cannot. I'm very frustrated with this company, it is obvious they do not prioritize customer satisfaction based on how complicated it is to chat with a real person. I will not continue my subscription and will give my business to a competitor.BarkBox Response
10/08/2024
Thank you for sharing the experience you've had with us. We deeply apologize for the disappointment and frustration we've caused here as that isn't our intention. We see you were able to gain assistance with our team yesterday 10/7. If we can help in any other way, please let us know.Review from Courtney C
1 star10/01/2024
Makes it impossible to cancel, you sign up for either 3, 6 or 12 month subscription but they auto renew it and its impossible to contact anyone the company. Takes 2 or 3 weeks after payment to even ship out your order. Everyone I know who has used it has had to cancel with card.BarkBox Response
10/03/2024
Thank you for taking the time to share your experience with us. We extend our sincerest apologies for the frustration and confusion with getting your plan closed. That isn't what we want anyone's experience to be. I can see that your subscription has been closed and refunded for October. I have taken that a small step further and refunded you for the September order, too. Please reach out to our team if we can help with anything else! Thank you for choosing **** to help spoil your pup.Review from Valerie J
1 star09/12/2024
Steals your money. You could cancel your subscription a day, a month, h*** even at the very beginning and they will still charge you for another set afterwards. If I called and I hear "Yes it is cancelled" and you are in charge of making sure of that, it better well **** be cancelled. But no, yall charged me 200 dollars, and that was more than last time I was charged and thrn refuse a refund. Yall love ****** people out of there same 5 boxes (Cant even use some of the treat bags as they make my dog sick so complete f****** waste). Toys are okay but its clear yall lost creativity on it. I got in contact AGAIN but this tike text so I can screenshot everything as they are liars and the refused as it "already went through sorry, but I can put you on a cheaper plan" What?! How come I contact them multiple times just to be told "That *****, thanks for the money" And you can clearly see in other reviews, this isnt the first or last time. Companies like thus value s******* over people so that can be f****** rich. I genuinely hope you rot!BarkBox Response
09/13/2024
Thank you for sharing your experience with us and we are sorry to hear that the products are not a good fit for your dog and the trouble you had with the autorenewal. We are not able to locate a recent account with the email address provided but we want to help. If you can share the email address that your account is under or the shipping address we can help further. Just send that information to ********************************* Thank you for your patience and your feedback.Review from Anne M
1 star09/10/2024
I signed up for Bark box and I after one Box, I dont want another box. I have been trying to cancel all day.I get either no response or some irritating messages that say I can cancel after I get 5 more boxes.I want none.I want to cancel immediately.BarkBox Response
09/11/2024
Thank you for taking the time to share your experience with us. We offer our sincerest apologies for the confusion and frustration with the commitment length and charges. The plan was for 6 months with a free Double Deluxe Box promotion that is only available for those committing to 6 or 12 months, and we typically ask that you complete the commitment that was signed up. Rest assured, that your plan has been closed completely at this time and you have been refunded for the September box. You will not be charged again or receive any more boxes. Thank you for your patience and if you need further clarification please let us know.
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