ComplaintsforPop Up Picnic NYC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/27/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I hired the pop up picnic to do a fancy picnic on 5/28 ( my daughters birthday) - it says rain or shine. they are refusing to do it on 5/28 due to the rain and don't have any other dates available in the same location within a reasonable period of time. They are refusing to refund the money - even though their own policy is rain or shine.please help me get my $1,000 back from these people.I also have our entire conversation that confirms everything.***************************** 11:25 AM (0 minutes ago)to me Im nervous What do u think about tomorrow Maybe we should do it on Sunday instead We can move the event to Sunday, thats no problem. The weather will be much better I think thats the best idea. The grass wont be soggy and yucky Its now showing rain almost all day for Saturday. We were hopeful it would change, but it doesnt look like it will Ok great, well go ahead and move the party to Sunday Ok so Sunday 29th **** Great! ??Yes! By the 15st street north entrance. We will send the pin early when we arrive to the park Great I think we can make it a table for ***** Some people cant make it due to change of date Hi *****, I am sorry but were not available to reschedule the party for Sunday in prospect park. I just checked the calendar and see that we have a full schedule for Sunday at another park. We have availability to move your party to *********************** for Sunday.The next availability we have for ************* is 6/18.Oh no That doesnt work Its for my daughters birthday If we cant do it this weekend then I need to cancel it I understand and we can fully reschedule for 5/29 but we would need to move parks to *********************** for Sunday That really is not possible Im sorry but we may need to cancel Ok no problem, I understand. If you choose to cancel the reservation for Sunday, the deposit you placed will go towards a credit for a future event with PopUpPicnicNYC.No I need a refund I will not be using you guys I'm very upset Wait - u said u can't do
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.