ComplaintsforGran fondo New York Inc.
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Complaint Details
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Initial Complaint
02/27/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I (we) registered for the **** race in *********** that was scheduled for Oct 9, 2022. Unfortunately, the race had to be canceled due to the devastation from hurricane *************** *************************** 8/29/2022 paid $288.68USD .... booking confirmation#: ********* **** *************************** 8/29/2022 paid $288.68USD .... booking confirmation#: ********* On Sep 20,2022, I received an email from ****-PR indicating that the race was being postponed to April 23, 2023. We then readjusted our travel and vacations plans from ***************** based on the April 23rd date.Then "by accident" I noticed in one of the emails from **** where they list the 20+ upcoming races for 2023, that the date for the **** in *********** was now scheduled for Feb 5, 2023.This new change was a surprise. And, unfortunately, this new Feb date was not doable. Vacation days had been scheduled based on the new Apr 23rd date and could not be changed.Since Nov/Dec/Jan, I have attempted to email **** via the main website and via the specific ****-PR website. I've sent 5-7 emails. No response. I had a contact, ********, who indicated that she would pass my name over to the appropriate person at **** in ***********. No response. I've sent emails directly to a ***** in ***********. No response.I (we) did receive an email from ****-PR about a week before the race [Jan 30th?] asking if I was still attending. I used the cancellation option that was included in the email link. I (we) went through the online process. But, the next day I received a "denial" response. It indicated that since the original event was canceled/changed by sponsor that I had to go back to them for a refund. Since then, I've sent 4 emails: to ********, to *****, to the **** & ****-PR websites. No Response!! We are looking to get our fees refunded.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.