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Complaint Details
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Initial Complaint
03/01/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
They advertise to file my taxes, state and federal taxes for free at the same time. After I filed everything to ,my surprise, they werent ready to file my taxes and they told me I have to wait a few weeks for them until they get ready because the state taxes forms are not ready yet on their website Which made me so aggravated because they knew that I was filing for federal and state taxes at the same time so Im concerned about my information that they got. They got my Social Security my wifes Social Security everything where I work my address my bank accounts, and I have no assurance that all my information is safe ,and it will not be used somewhere else without my authorization.They should have waited until they are ready then they advertise whatever their business is . I have no idea what their intentions are. I am so concerned about the information they got about me. I need some assurances that my informations are safe and thank you.Business response
03/01/2023
Hi,
To start, thank you for taking the time to share your feedback with us and we apologize that your experience didnt meet your expectations.
April takes protecting the privacy of your personal information very seriously. We use state-of-the-art cybersecurity and follow data protection standards required by the **** Further, we have strict policies in place to ensure that the privacy of your personal information is protected while still enabling you to make use of the services provided by April. For more information, please see Aprils Privacy Policy [********************************************************], which also includes instructions on submitting a data deletion request. Were available and happy to help you with that as needed.
As you know, April is an authorized IRS e-file provider and offers software to help you self-prepare and e-file your return. Our team worked with you to try to resolve the issue that prevented you from filing your federal taxes, but unfortunately necessary information that would allow you to progress to filing could not be provided.
We understand your frustration and are available if youre interested in further assistance.
Sincerely,
April Team
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.