ComplaintsforTop Notch Heating and Cooling
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Complaint Details
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Initial Complaint
01/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I got a recall notice for a part on my furnace that was working fine. ******* sent out a company call Top Notch Heating and Cooling. they came out and replaced the recalled part. My furnace worked for 24 hours than shutoff I call Top Notch and he sent a tech out that told me it was a pressure switch, so he replaced it and charged me $189. The furnace worked for 24 hours again than shutoff again. I called Top Notch, and they told me they would send the tech back out in an hour he didn't show. I called again the owner's son came out wanted to replace the burner I said no can you replace the part you did the recall on. He said no but he would bypass it he did that and now the furnace is work normally again. I called them back after a week and ask them can you either give me my money back for the first part or give me a receipt. I told me he won't give me a receipt, but word send me my money back. It has now been 3 weeks with no check and now he is not answering my calls. ******* won't do anything for me without the receipt.Business response
01/27/2023
BBB spoke with the business and the following was relayed: Have the **** text me his name and address again and I will write him a check for the refund in order to resolve this matter. I'll write the check and mail it out to him Monday.Customer response
02/07/2023
my complaint has been resolved
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.