ComplaintsforBuckley QC Fasteners, Inc.
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Complaint Details
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Initial Complaint
03/09/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I am an operation and purchasing manager for a fastener company, ***** ***** **** - AR branch. I have an order placed with this Buckley QC. I have tried numerous times to get a stock item shipped since March 2, 2022. The order was confirmed by Kris and was supposed to ship on 03/03/22. I followed up regularly with the company and was told the order was ready to ship on 03/08/22. As of today, the order still has not shipped. Which will result in a late delivery to ******* customer. Today, 03/09/22, the customer service and, or office manager will not return my calls or my emails. I am trying to get the information needed so that ***** can notify our customer with accurate information. My complaint is bad service and communication by Buckley QC Fasteners. I have attached a copy of the email correspondence as of my last email thread dated today.Business response
04/04/2022
This PO shipped 3/9/2022 UPS Tracking# ******************.
Note: Out of stock items with an estimated delivery date is not a guaranteed delivery date
*** All stock is subject to prior sale ***Customer response
04/04/2022
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
My complaint was for them not responding to my phone calls or emails. I was being ignored and they were not helpful in getting an answer in a reasonable time frame.Customer service is very lacking.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.