Customer ReviewsforWilson Appliance Centers, Inc.

Bought a few appliances from Wilson's in Plattaburgh. Called for service a week ago on a washer and found that their service department was unresponsive and couldnt care less to help or schedule service. My advice would be to go to a big box store where poor service is the norm because this place is very independent. They are ok making a sale to you but when you want service they evidently can't provide it or worse don't have any interest in your business. Definitely will go elsewhere for my next appliances.

Lake Placid location - Worst, most horrible customer service I have ever experienced. Actually, there is no customer service, even when you purchase a new washing machine and it won’t drain and your clothes are stuck in it. They want you to wait two weeks to come look at it! I bought several appliances from them and this is how I am treated. I try to buy local, but I should have listed to my many friends and stayed clear of them! DO NOT buy any product from Wilson Appliances!

We bought a dishwasher (**********) from Wilson’s appliance. While it was still on warrranty - fluid from the interior leaked over the door and burnt the trim of the counter above it. - the gasket had to be replaced shortly after we bought it. - the slider that holds the tray for glasses kept falling out of the groove and broke two glasses. The slider had to be replaced. - the dishwasher started making a grinding sound during the drying cycle and had to be turned off A serviceman came to our house twice to deal with these problems. He proved to be rather rude, even complaining that there were two glasses in the dishwasher when he started to service it. We called the service manager when it started making grinding noise and asked for a replacement as this product was clearly faulty. She said they don’t replace faulty products. She also said that she was not obliged to service the dishwasher even though it was still under warranty and told us to call the manufacturer as she felt offended by our complaints. She told us it was our fault for buying a cheaper dish-washer and that Wilson’s Appliances does not stand behind its products. They only distribute the products, according to her and if there is a problem it is the fault of the manufacturer and we had to take it up with them. She refused to send a repairman to address the problem. Previously we bought a refrigerator from Wilson Appliance (Plattsburgh and Lake Placid, NY). A salesman came to measure the space for the refrigerator, brought one which did not fit, and subsequently sent us one which did fit. Unfortunately the drawers subsequently cracked and chipped and can no longer slide into the groove that they are supposed to fit into. In addition the tempered glass plate below the drawer shattered as a result of placing a bottle of milk on it.

Washer was just delivered as promised and everything went well. Very pleased with the service and delivery from Keegan and Dylan. They removed the old machine, set up the new one and tested it to be sure everything was in order. Thank you Wilson's!

Our fridge, which we bought from Wilson's appliance two years ago, stopped working. This is a small, local business in Plattsburgh, NY. We called the service department and a man came out. Tom came to my home, I showed him to the fridge and he went to work. He evaluated the problem and told me the part that was damaged was either an evaporator or condenser. They could be ordered, but we may have to pay for the parts and labor if the fridge does not have warranty coverage. He said that labor and parts all together might cost $400. He said he would look into this and get back to us. I was nearby the shop running errands so I stopped in. There was a man at the counter, he looked stressed. His hair was greying and he appeared to be in his late 60's. I told him about the problem with the appliance, the question about the parts, the warranty question. He explained that the parts that needed to be replaced were in stock. I asked how much parts and labor would cost. He looked up at me with a sigh and raised his voice, "The fridge is under warranty, the parts won't you anything!" He seemed irritated. As when I walked in I observed his tense body-language, I didn't take it personally. I asked him the next question I needed to have clarified - whether we would have to pay for labor to install the parts. He grew more agitated. His blue eyes widened and he curled his lips up, "I told you it's not going to cost you anything! What don't you understand?" His approach was offensive, but the urge to drop the issue was outweighed by my concern for the incongruity between his statement and the one of the technician regarding whether we would be charged for labor. Now he was yelling from behind his desk. "Lady, what don't you understand?