ComplaintsforPepsiCo

Beverage

HeadquartersMulti Location Business

View Business profile

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Initial Complaint
11/07/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I purchased 2 12 packs of Pepsi and both were flat. I reached out to Pepsi and was told I would get 2 coupons. That was cool but I got coupons for a single can of soda!? That is no where near what the cost of my 12 packs were. ****** is who emailed me but I cant respond to the email. My reference number was ********
Business response
11/08/2024
A representative with PepsiCo Consumer Experience has sent *** ******* an email and additional compensation has been mailed.
Customer response
11/18/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved as long as the coupons arrive as they have not yet.

Sincerely,

***** *******
Initial Complaint
10/31/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Purchased a box of Quaker Harvest Crunch 1.4kg. Submitted request for reimbursement die to salmonella recall. Took 2 followup emails and they finally sent coupons: 2 coupons for a free Quaker, ********, or Pearl ******* company product up to $6.99 value. Not acceptable as I don't purchase any of those products, which leaves me with the only option of buying 2 boxes of 475g Harvest Crunch. So in essence, I paid for 1.4kg, but only receive 950g of cereal. Not acceptable, especially since my last email and phone call with them, I told them I would not accept anything but a coupon for a replacement 1.4kg box, or a monetary refund. They assured me that they understood, then did something else. It's not about the money, but the principle here - I expect fair compensation for their error.
Business response
10/31/2024
A representative with PepsiCo Consumer Experience has spoken with *** ******* and a goodwill gesture has been mailed.
Customer response
11/01/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

******* *******
Initial Complaint
10/22/2024
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Ordered multiple items from the Gatorade (Pepsico) website and spend above a certain threshold to qualify myself for a specific promotion being offered. ******** shipped my order incomplete without some of the items I ordered as well as the promotional items. Gatorade is refusing to ship the remainder of my order and I have spent nearly a month with the customer service to no resolution.
Business response
10/24/2024
A representative with PepsiCo Consumer Experience has confirmed with the fulfiment team that ** ***** order has been expedited and shipped today. The team apologizes for the delay and thanks *** *** for his patience and loyalty to Gatorade.
Customer response
10/25/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

******* ***
Initial Complaint
10/14/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
In December 2023, *********** issued a recall of many of their granola products, including Quaker Simply Granola cereal, of which I had 2 full boxes. They offered a refund via on-line submission. I submitted my request and received a confirmation email on 12/29/2023. The email said I would receive compensation by mail in 6-8 weeks.After not hearing for almost 4 months, I sent them a follow-up email on 4/22/2024, and received a response the same day, saying they had problems with their coupon supply and hoped to have them shortly.On 5/14/2024, I received an email stating there was missing information from my claim, namely my name and mailing address. I responded immediately with this information. On 5/15/2024, I received a response thanking me and that my information had been updated.On 7/5/2024, I sent another email stating that I still had not received my refund. I received a response the same day stating that they were currently working to send my compensation as soon as possible.On 8/26/2024, I sent another follow-up email, to which I have not received a response.On 10/4/2024, I sent one last follow-up email and have received a response.
Business response
10/29/2024
A representative with PepsiCo Consumer Experience has spoken with *** ******* and resolved this concern. A goodwill gesture has been mailed to the provided address and should arrive soon. The team sincerely apologizes for the delay and appreciates *** ********* patience and willingness to work with us.
Customer response
10/29/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*** *******
Initial Complaint
09/06/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased gatorade items thru online account at gatorade.com on August 19th 2024. Thru there website it states that items that are NOT customized will ship within 5 to 7 business days. As of September 5th 2024 items still haven't shipped and no information provided. I have called consumer affairs and they stated that gatorade doesn't have phones. We have had several emails back and forth only and there is still no resolution. I am nervous that my card has been charged and still no products in my possesion
Business response
09/09/2024
A representative with PepsiCo Consumer Experience has spoken with ********************** about his order details and an additional goodwill gesture has been mailed.
Initial Complaint
09/04/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have not worked a particular company for a year bow which I will not name to keep their Information private. Pepsi keeps calling me releasing account and billing information after I have removed my info myself before I left the other company. I have asked them to remover my info several times 7-8 over the past year and just last week they said no problem. This morning 9/3/2024 I was given a call with all of their information again about the billing of the account. When I called pepsi frustrated the lady on the phone said she can't help and told me to call the other business myself or give her the account info. I do not work there so I don't keep the info. She than told me to do it myself and hung up on me. The 2nd time I called I was transfered 4 times with no offer of resolution or given to the escalation department. I will be seeking legal counsel on the matter for harassment. Would like to make it known again I have not worked for this other company for a year now. This is horrible service by a well known company *** neglect for the safety of sensitive business information and finances.
Business response
09/09/2024
A representative with PepsiCo Consumer Experience has emailed *** ********** to learn more about this experience. The team looks forward to his response in order help resolve this concern.
Initial Complaint
08/14/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Quaker recalled its products due to suspected salmonella contamination and agreed to provide reimbursement via *******************************. I filed my claim on 1/10/24 and received an email that said "you will be receiving compensation in the mail in the next 6-8 weeks." The case # was ******. I waited but never received my reimbursement, so I followed up with them in April. They sent me an email saying processing was delayed on 4/26/24. In the email, they also said "coupons" instead of reimbursement/compensation, so I was confused when the promise was swapped with coupons. I again waited patiently but never received anything. I followed up again after a month, and on 5/31/24, they sent me an email that said "ow we are currently working on sending you the compensation via mail as soon as possible." So, I waited yet again, but nothing was mailed to me. I sent them an email on 7/27/24 to follow up, but it was completely ignored. I sent another email on 8/8/24, but I never received any response. At this point, they are simply ignoring. This has gone on for too long, and I need Quaker to show accountability and actually issue me the reimbursement. I also want them to know that I did not simply purchase their products but actually suffered a very severe food poisoning and collapsed at an airport. At that time, I didn't make the connection, but it's no coincidence that I got sick after consuming their granola bars, and my symptoms were consistent with Salmonella infection. It is bad enough that I've suffered this much, and I request Quaker to not put me through any additional suffering through false promises and stonewalling.
Business response
08/20/2024
A representative with PepsiCo Consumer Experience has spoken with ******************** and resolved this concern. A goodwill gesture has been mailed to the provided address and should arrive soon. The team sincerely apologizes for the delay and appreciates ************************ patience and willingness to work with us.
Customer response
08/20/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. In addition, the way they tended to this case was very diligent and respectful, completely owning their errors. I've never seen a big business/company show compassion/care without any defensiveness or deflection. I am impressed by this business.

Sincerely,

*************************
Initial Complaint
08/12/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I purchased a large quantity of Quaker Granola bars (23 58-count boxes), and shortly thereafter discovered that they were part of a recall due to possible salmonella contamination. I contacted ****** to confirm that the boxes I had were included in the recall, and they said they were. I was sent an email and told to send pictures of the items I had so that I could receive reimbursement for the products. I submitted those on April 11, 2024, the same day they sent me the email. In May, I called to check the status, but was told that my case was escalated and under review, and that they could not provide me with any other information at that time.At the end of June, I tried emailing them, and I got a reply with the same general information as I had been given in May. The email said my case had been "escalated" and was "under review by another department." There has never been any explanation as to why my case was escalated, how long the "review" will take, or what department or person is handling the review. It's been four months since I initially contacted Quaker, and I still have not received any information or updates. It doesn't seem like there's anything else I can do on my end at this point to get any sort of resolution or even information from them about this situation. I'd like them to follow through with reimbursement, and if that is going to take any longer, provide an explanation as to why, as well as the name and contact information for whoever is handling the case.
Business response
09/04/2024
A product specialist with PepsiCo Consumer Experience has spoken with ******************* and a goodwill gesture has been sent via **** The team sincerely apologizes for the delay and thanks ******************* for her patience and the opportunity to address her concerns.
Customer response
09/09/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. I spoke with a representative of ******, who was diligent in following up with me and ensuring that the issue was resolved quickly and fairly. She apologized and explained that, due to the volume of responses they have gotten, some requests have fallen through the cracks. While I would like to think they could have something in place to prevent that, I understand that mistakes happen, and I hope that other customers with similar concerns will be able to get their concerns resolved as well.
Quaker sent me a check to cover the cost of the recalled product, as well as several extra coupons to use for Quaker products or related brands.
I am fully satisfied with ******'s final resolution to my submission regarding my recalled products.

Sincerely,

*************************
Initial Complaint
08/12/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Dear Madame or **** There is a current recall against Quaker Oats. I purchased their product Quaker Chewy Granola Bars chocolate chip on the following dates and amounts: June 9th, 2023 for *****, August 16th, 2023 for *****, October 4th, 2023 for *****, November 30th, 2023 for ***** and December 1st, 2023 for *****. That is a total of ****** dollars I am out. I have sent several emails to Quaker and twice they said to resubmit my documentation, which I did without delay. I have sent 3 more inquiries to Quaker since April and have been ignored. Can you please help me get back my ****** refund. Documentation of all purchases are attached. Thank you very much, ******************
Business response
08/30/2024
A representative with PepsiCo Consumer Experience has spoken with ****************** and resolved this concern. A goodwill gesture has been mailed to the provided address and should arrive soon. The team sincerely apologizes for the delay and appreciates ********************** patience and willingness to work with us.
Customer response
09/09/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Quaker Oats/Pepsico has sucessfully resolved the issue and I have received my refund.

Thank you wholeheartedly for your involvement.

Sincerely,

*** *******

Sincerely,

*** *******
Initial Complaint
07/25/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Same issue as dozens of people on this page. Promised a refund dozens of times. Have dozens of emails from Quaker but NO refunds after 6-8 months!!! Utterly shameful and unethical company and I want an even larger refund now. Clearly they are deliberately avoiding paying people as promised. Maybe they want a class action lawsuit in their hands.
Business response
08/08/2024
A representative with PepsiCo Consumer Experience has spoken with ******************** and a goodwill gesture was mailed by **** The team sincerely apologies for the delay and appreciates the opportunity to work with ********************.
Customer response
08/09/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. This assumes I get the compensation I was promised!!!!

Sincerely,

*******************************

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

Cookies on BBB.org

ComplaintsforPepsiCo

Need to file a complaint?

Complaint Details

Showing all complaints

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Business response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Customer response

BBB Rating & Accreditation

Contact Information

Customer Complaints Summary