ComplaintsforRalph Plumbing and Heating Inc.
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Complaint Details
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Initial Complaint
04/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I had a new boiler installed by Ralph's Plumbing and Heating. The job which was supposed to take about three weeks, started in February 2021 to September 2021 because the plumber kept putting off the dates. He said that the job will be for $7,500.00. He said that he will see if the boiler which I had there will work since the previous plumber had just installed it but the job was never done. If the boiler does not work then he will get another boiler and I will have to pay an extra $2600.00. He said I would not have to pay extra for this. The previous boiler worked partial of one night so I let the plumber know. He then had to get the new boiler which I paid for. It took him a few months later before he had it installed. He then told me that I have to pay an additional $2,500.00 to have it installed. I said that was not the agreement. Finally, I gave the money to him because another winter was coming and I needed to get it done since I did not get any heat the previous winter because the other plumber did not finish the job and I had my elderly mother, son, 8 cats and myself living in the house. My mother and myself both have arthritis and we are both disabled. He claimed that the job was done but I kept calling him to let him know that the thermostats were not working because when I turn it off the heat was still coming up. I asked him from the beginning and every time after to get the permit. He said that DOB is not giving out permits now. I also kept asking him many many times for the invoice but he refused to gave it to me.Customer response
05/20/2023
Better Business Bureau:
At this time, I have not been contacted by Ralph Plumbing and Heating Inc. regarding complaint ID ********.
Sincerely,
*********************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.