ComplaintsforLilac Window Cleaning & Services, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Hired to power wash the exterior of my home. Shortly afterwards, I discovered damage to my window frame as well as discoloring to my siding caused by the power washing. Contacted the company and provided photos and received no response at all.Business response
01/03/2024
The attached pictures are the what the crew took before they started the power washing job. The siding, downspouts, and other areas where work was completed was already damaged. You can see in the pictures that the house was dirty prior to the service being completed. The damage was not created by the crews. There are two witnesses from our end that the damage existed before the service was completed. Thank you. Lilac Real Estate Services.Customer response
01/05/2024
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. The damage to my window frame specifically, as evidenced by my photos, was not in place prior to the power washing. Additionally, the discoloration to my siding following the power washing was also not addressed. Regards, ***** ******
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.