Customer ReviewsforZ41film

To preface, I sent in film to be developed to Z41film before this issue with the same camera and film but to a different developer and was more than satisfied with the results. Therefore, this one star is for them. I sent in three of my films on 8/1/2022 to be developed by K, what I received back in scans from this developer on 8/8/2022 do not emulate the "high quality" nor "stellar quality scanning" that Z41film promised to provide on their website. Instead, my scans were botched, burned, personally blurred, edited, whitened, and horrendous. I am utterly confused as to how this developer saw what they scanned and edited, and thought it was acceptable to send back to a customer under the guise that it is high quality and stellar quality scanning. I have communicated my disappointment with their customer service, and they responded that my negatives were "great." Great does not even describe the scans that were produced during the development of my films. They then proceeded to tell me that they warn their customers not to put film through TSA x-rays, rudely making the assumption that I have done so, which I have not done during my travels, as also stated in our emails exchanged. This was among a lot of inconsistencies in explanations and unprofessionalism from Z41film. This business is completely unprofessional and lacks in customer service and the urge to help its customers. Do not send your film to K at Z41film as their work does not match the guarantees Z41film promises to offer. The fact that they do not have a place to write reviews is a red flag for this business itself.