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Complaint Details
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Initial Complaint
05/25/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I placed two orders with this guy 0n the 23rd and paid for 2 day ***** shipping on both orders. He sent me an email stating they would be here around 5/31. Not sure if he is trying to run a scam in some way or just can't count. Your order ID is #****** Your order ID is #******Business response
05/25/2022
When you checkout on our website, we present you with a multitude of shipping options. Each shipping option has an arrival date associated with it. The ***** 2Day service is 2 business days from when we ship the item.
Customer neglected to read our shipping FAQ where we clearly explain this, additionally customer neglected to realize that May 30th is a National Holiday, and there is no ***** service on that day. Furthermore, ***** does not delivery 2Day packages on the weekend. Again, this is all explained in very clear language on the website.
After the customer complained about the long wait, and how unsatisfied he/her was, we promptly refunded their money, so they could shop elsewhere.
We stand by the commitment days made in the checkout section of our shopping cart. This is why the days are there, BEFORE you actually pay for the item, so you know when you will receive it.
Thank you
***********************, President
Island Watch
Customer response
05/25/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: The seller is very dishonest and simply a liar. Anytime you order from him he does the same whether its a holiday, weekend, or whatever. Then when you ask him about it he gets **** hurt and cancels your order. He over charges on his products and sells very cheap mod watches at inflated prices as Ilander watches. He is just another disrespectful, entitled, jerk of a scam artist. Also filing a complaint with the ** Attorney General.[Your Answer Here]
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*******************************
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Contact Information
215 Central Ave Ste C
S Farmingdale, NY 11735-6905
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.