ComplaintsforMcDonalds
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Complaint Details
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Initial Complaint
08/15/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I have submitted my receipt from yesterday’s experience. I would like my money for the hot fudge sundae to be credited to my credit card. The ice cream was very watery with absolutely no flavor and very little hot fudge unlike the sundaes from other McDonalds. I was afraid I would become sick and had to toss. With being ordered at a drive thru I could not personally enter the restaurant. This is a location I will NOT be visiting again. Thank youCustomer response
08/15/2023
Address of McDonald’s * *** ***** Street, Salamanca NY 14779Business response
08/29/2023
Customer visited our McDonald's store at *** ***** Street in Salamanca, NY on 8/8/23 at 6:15pm. She ordered a hot fudge sundae and was not happy with product. I called customer and left a detailed voice mail message on 8/29 at 9:14am. I also sent an email to customer on 8/29. I have attached the email to this response. I apologized and assured customer that we would be addressing her concern at the store. I am sending her a letter in the mail today, 8/29 and am enclosing a $10 McDonald's Arch Gift Card for her. If she would like to go over anything with me, I included my direct phone #. Thank you, Margaret D****** Customer Service Manager TSG Management Group .
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.