ComplaintsforWaterford Waterworks
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Complaint Details
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Initial Complaint
06/06/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
First time was June 2022, bill was over $400 (usually around $35). Called and they changed the meter and listed a few things that could have been the reason. I have no leaks or any reason for my bill to be that high. They refused to do anything about the bill, wrote them many times to no avail. Now my most recent bill dates 6/1 is $931.25 for no reason. I have not reached out to them this time figured nothing would be done anywaysBusiness response
07/10/2023
This customer has had high water usage and refuses to acknowledge their responsibility. Technicians have been onsite and have verified the water usage in question. It had indeed gone through her meter. We have evidence of her usage. It was found that not only was there a faulty toilet valve leaking, she also confessed to our staff that she keeps water running in the bathroom for her cats. She has has been difficult to work with, as she has been threatening in tone and manner to our staff. Attached are the supporting documents of her high water usage as well as her payment history which has been delinquent. She was hit with a levy on her taxes last year due to non payment. The same thing will hap[pen again this year if she doesn't pay her bill. We are more than happy to work with customers and often go way above and beyond. We could arrange a payment plan if she was open to discussing the issues. Rather than acting civilized and trying to work through to a solution, she decided to try and smear the Water Commissioners by lodging a complaint with the BBB. We have been and still are open to helping her but, she will have to reach out to us in a civilized manner. we will be happy to work with her. Threatening and harassing our staff will not be tolerated. I look forward to getting resolution on this issue.
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This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.