ComplaintsforMcDonald's
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/21/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
05/17/23 Don't know exact dates. McDonald's at **** ***** Road, Waterloo, NY 13165 I have made several complaints over the last 3 months with this McDonald's and I never received a follow up though each time I called for a follow up the customer service told me someone would call, but they never did and never do. So, now the complaint is about the Regional and District managers not following up with me as I was told they would each time I called. I called about 6 times about this over the time of about 3 months for all of my other complaints against the restaurant itself. So, I have contacted them many times and no one has followed up with me like they are supposed to. Thank you.Customer response
07/07/2023
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The consumer relayed the following to BBB: Summer at the local store called me and everything is taken care of thanks to Summer. I'm still not sure why corporate would not call me at all but Summer at the store took care of me. Regards, **** *******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.