ComplaintsforIsland Auto Buyers Ltd.

• Initial Complaint

  08/07/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I put a deposit down the beginning of July of $100 a week later I needed my money back because I wasnt going to get a car at that point because first they said I needed to put down 500 and then they changed it to **** and I couldnt do that they said they mailed me the check of $100 that was four weeks ago I havent seen my money yet Ive called many times Ive sent emails nobody responded to me they keep saying oh yeah the check you should be getting it next week you should be getting it in a couple of days I havent seen my money yet

  Business response

  08/07/2023

  CUSTOMER MUST BRING IN YELLOW COPY, WE REFUND ALL MONEY. WE NEVER KEPT ANY ONE DEPOSIT. BANK WANTED MORE MONEY DOWN NOT THE DEALER. HAVE CUSTOMER CALL TOMOROW ASK FOR ********;

  Customer response

  08/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I have tried to contact the business and received no response. please have them call me and send my refund.

  
  
  
  
  
   
  

  Business response

  08/17/2023

  customer was told bring in yellow copy, dealership does refunds every Thursday.

• Initial Complaint

  06/15/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  *********************** the finacnec man back dated the loan so that the first Pmt was due 3wks later and not a month later. **** the salesman , promised that car engine light on was a censer issue and it was replaced and I needed to drive the car so the lights would shut off and engine would re set. They never shut off and now I cant get anyone on phn to get repaired the next day after I purchased vechile . Now I am paying out of pockect for repair that is definitely not a censor as stated. My mechanic says nothing was replaced in car as stated and that this was a long standing issue not something that happened in the 8days I have had the car

  Business response

  06/15/2023

  ***************** had an appointment this week and cancelled the day. WE MADE AN APPONTMENT WITH THE  SHOP. she than changed day to Saturday, I told her 900 am , ***************** changed that to 100 o'clock in afternoon. ********* SAID NO, to late on a Saturday. I offered to pick her car up at her job and bring it back to her .i made a new appointment next Saturday June 24 900 am. 

   

• Initial Complaint

  06/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 5/6/23 I was about to buy a truck from this dealership I gave them a deposit but they wanted to force me to buy car extended warranty I said no and I decided no to buy the truck I asked them to give me the deposit back and they said is gonna take a week since then I been calling them every week to know why I still dont have my money back they keep saying next week today 6/4/23 I still dont have my money back. To all people that been scammed by this dealership we should get together and hire a lawyer to shut this business down. They are keeping peoples money. Better Business Bureau has to do something about this dealership ( They are thieves)

  Business response

  06/05/2023

  customer bought a car from ** before. What he is saying is not true, he only brought his yellow copy in last week to receive his refund .Customer was never forced to take warranty..He wanted to be at a very low payment, his numbers divided without interest did not make sense.

  Customer response

  06/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I didnt get a refund! 
  I attached the proof of deposit and there is not proof of refund 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ***************************
  
  
  
  
   
  

  Business response

  06/06/2023

  customer was called yesterday would not give me his information i needed ,At customers request he told me he was coming with the card today. I don't, understand what this complaint is about When he comes in today it will be resolved. If he gave me his information yesterday would have been done, 

  Customer response

  06/15/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

  
  Hi  finally I got my money back thanks for your help
  

  
  

  
  
  Sincerely,
  
  ****** ***************************
  
  
  
   
  

  
  

• Initial Complaint

  03/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased this car around the middle of January. They had to fix some body work on the car so they had it for a week after purchase. I picked up the car and noticed on the drive home the car gave a warning about low antifreeze and the next day I noticed a leak in the front part of the car on the floor the next day. I look at the level of the transformation fluid and it was almost nothing in it so I couldn't even drive the car until I purchased a special kinda antifreeze from the rangerover dealership. Then I had to take the car back to the dealership I purchased it from to get fixed. They had it for about a week. Then that same leak happened again even though I was told it was fixed so I took the car to another place to get checked and they said it was a broken radiator. Island auto said it was just a bad holes and it was replaced but that wasn't the only issue. I took it back to them again to fix the problem and they said it was fixed again I said I'm not gonna pick it up until they change the radiator because that's the issue so they checked it again and said yeah its a bad radiator and they changed it they also broke the cover after changing it. That's 2 problems as soon as I purchased the car broken radiator and bad holes for the transmission fluid and it was no mention of the damage when I purchased the car. Now I have a oil leak and I didn't even drive the car over 500 miles yet and had the car about a month. This is the third issue now. Did that company violate the contract by selling me a car with issues that weren't mentioned when I purchased the vehicle? I wanted to return the car after the first two issues that same month of purchase because they never told me about the problems the car had when I purchased it. Now to fix these issues I have to pay out of pocket. The dealership doesn't wanna help at all they are kinda rude now saying the 30 days are up im on my own. I have videos and pictures of all the issues. I would like to return the car if possible.

  Business response

  03/08/2023

  Customer brought truck back to dealer. after bringing truck to his mechanic, those pictures were the radiator sent truck to shop replaced with a brand-new radiator .Customer brought truck back to his own mechanic .CUSTOMER THANKED MANAGER for replacing radiator with a new one, there were no leaks  HE HAS AN EXTENDED WARRANTY ON VEHICLE ,Island auto was very helpful to him 'us why here...

  Customer response

  03/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I sent pictures of the first problem which was with the radiator now it's two other leaks which I sent pictures of as well. This is the third or you could say forth issue with the truck. I haven't even drove this car over 500 miles yet and it's the fourth issue with it. I had to drive 50 minutes back and forth twice to get the truck fixed and that was within the first two weeks of having the truck. It was mileage put on the truck driving there the few times and the dealership driving it to their repair shop. I sent pictures of the new issues and thats the pictures of the oil leaking in two different places under the truck. Why am I having so many issues and I just purchased the vehicle. I have to pay out of pocket for the warranty. I spent a lot on this vehicle and I shouldn't have these many issues with it and haven't  even drove it much at all. This car has more miles on it just from going back and forth to the dealership to get fixed and the dealership driving it to their repair location. How could I be sold a vehicle with issues and no one said anything about the issues. I was also told the vehicle was inspected and checked but it obviously wasn't being it had a leak the first day of taking it off the dealership lot. I feel the dealership should be responsible up to a certain amount of miles on the car. I had this truck about a month after all the back and forth with the repairs and I didn't even put a **** miles on the car counting the mileage I drove and the dealership drove after purchase. It has to be some kinda law to protect people from being sold a car with existing issues. It was no leak until after the dealership changed the radiator. I'm not sure if it was damaged during the radiator replacement but either way the truck has a bunch of oil leaking. The dealership obviously don't have good people checking the vehicles because how could this truck pass inspection with a broken leaking radiator and a bad antifreeze holes that leaks. That's another issue how did the dealership get it to pass inspection with two different problems and the leaking was on the floor it was obvious leaking. I'm not happy with this vehicle at all and I don't wanna keep it being it keeps having issues. If need be ill have my lawyer look into what I can do. I'm pretty sure it's a breach of contract if I was sold a vehicle with existing issues I was never told about because from my understanding the vehicle was checked and had no issues but the first day I drove off the lot it had two different things wrong with the truck. I don't wanna keep this vehicle. I was lied to and sold a vehicle that had issues with it that wasn't disclosed. I would've never purchased this vehicle if I knew it had existing problems. After finding out I was sold a vehicle that had problems I didn't want it anymore but they wouldn't let me return it within that same week of purchase I actually was only on my third day of having the vehicle and they wouldn't let me return it. Why couldn't I return a vehicle I only had for a day or two being it had problems the first day off the lot? I was sold a bad vehicle and I'm not happy with the dealerships response. This truck might has some real serious problems its being checked now. The oil and antifreeze have a lot to do with the engine and transmission I don't know what kinda issues are gonna come later plus this extended warranty makes me pay a lot out of pocket because they only cover a certain amount. This repair is gonna cost me money on top of having a warranty. This dealership has a lot of bad reviews and now I see why. I should've knew to go elsewhere because they even changed the price to more money when I went there it was listed much cheaper that was a red flag to begin with. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business response

  03/09/2023

  Customers mechanic checked the job that was done on the truck, he was very happy with the job. Truck went out with no more leaks confirmed by Mr. ******* mechanic. My responsibility was taken care of.  nothing more to address after radiator was put in, there were no more leaks.  truck went out with no leak customer is not driving truck for two months with a leak, customers does not want to pay outer pocket costs.

  Customer response

  03/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   The dealership isn't helping out what so ever. I'm not happy with their reply. The dealership still hasn't said how long and how many miles are they responsible for the vehicle. This truck had issues as soon as I drove off the lot and has had problems ever since. I'm not happy with the dealerships response I'm not happy with this truck. This dealership violated the contract by selling me a damaged vehicle and I'm on the forth problem since I had the vehicle and its only been a month. I'm pretty sure it's a law against what this dealership is doing. Some dealership give 90 days or 3 thousand miles. This dealership is saying they are only responsible for 30 days and that's not right at all. Bad enough the dealership even lied about the mileage they put on the paper work. I drove to the dealership for repairs more than I drove in my personal life. It's been a little over 30 days since I had the vehicle and I haven't even put a ***** miles on the car including driving back and forth to the dealership. I don't want this vehicle I been made that clear from the first two issues and whoever is messaging back to me from this dealership obviously isn't fully informed about the situation because I been there more than once. This dealership is very unprofessional. Lies on the contract about the vehicles condition and the mileage. I want to return this problematic vehicle. It has to many issues for a vehicle that cost over $30,000 and I haven't even had it 2 months and didn't drive it over ***** miles. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

• Initial Complaint

  11/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Every month since I purchased this vehicle it has been at the dealer for repairs. Vehicle was purchased on December 24, 2021, at the time of purchase I spoke with *** (salesman who sold me vehicle) about complaints of the trucks transmission, engine, radio, starter, and alternator. As of this date, no issues have been repaired. Truck is currently at the auto shop for 3 months being repaired for the same issues reported at the time of purchase. On 11-18-2022, I recently complained to *** of Island Auto sales (car Salesman) via the phone and he advised me that he "sold me a lemon". I also contacted the warranty company (Veterans auto warranty ***** and they stated that vehicle repairs are not covered and I will be financially responsible for all major repairs.I will like a full refund for the truck and warranty purchase (Out of 11 months of payments, 5 times out of 11 the vehicle was inaccessible due to it constantly being repaired). I will like to stop payments on the truck note without it effecting my credit score.

• Initial Complaint

  05/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a 2014 town and country that had an motor oil leak they promised in writing on my receipt to fix. I left the car with them and was told it was the transmission cooler lines that were the cause of the leak. 2 weeks later it started leaking again so I gave back again they said it would fixed everyday for 6 days. There mechanic told me it was the oil filter housing needed to be replaced. Everyday I called and asked what the status was and I would get an excuse for why it wasn't fixed. They said they can't get the part then the part is on it way then the * Team auto mechanic doesn't want to work on it. They take to tapit transmission to have them fix it. I asked for a receipt for the parts the mechanic supposedly replaced and I was told they would text it to me.......ok. during these days they had the car and kept blowing me off I told them I don't trust you and want a refund. They told me good luck with that and one of the employees or owner want to then physically fight me at the dealer when the car was ready to be picked up. During the days they had my vehicle they damaged the front and rear bumpers and gouged the interior panels badly, like they were hauling something big and backing into something that destroyed the rear bumper. These people lied about fixing it and just wiped up the oil and gave it back to me knowing it takes a while for the oil to pool before spills over and your able to notice it leaking again.

  Business response

  05/12/2022

  His vehicle was brought a mechanic ,car was fixed .He became violent with dealer and mechanic .Customer was asked to leave property ,no one drove his vehicle other than to shop . TWO WEEKS PRIOR TO THIS PROBLEM I CHANGED HIS TRANSMISSION LINE .I never told customer i would not help him . HIS VEHICHLE IS FIXED  HE HAX BEEN ON MY CELL EVER SINCE HE PICKED CAR UP .ALL REPAIRS WERE DONE FOR HIM .TWO DIFFRENT SHOPS .THERE ARE NO MORE OIL LEAKS . I HELPED HIM AT THIS POINT WE ARE DONE ,HE HAS NO RESPECT FOR PEOPLE. Tell us why here...

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩