ComplaintsforVeterinary Emergency Group
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Complaint Details
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Initial Complaint
10/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
morning of October 7th, my dog suddenly started to push her own **** *** ** *** ****** and i was freaking out. they were the only close emergency services near my house which was still a 30min drive away. i called while trying to throw clothes on and call an uber and grab my dog and they told me there was absolutely nothing i could do and i should just get there as soon as i could then they put me on hold. i hung up and ran over hysterical because i didnt want my puppy to die. When i finally calmed down the lady told me there was nothing they could do and it looked so horrible there was no way it had happened just that morning when i called, basically trying to push the idea that i was neglecting my precious baby. she kept telling me to surrender her since i clearly couldnt take care of her properly then told me after i calmed down again that it looks so bad even if i rush to a specialist right now all theyll do is put her down. every time i calmed down enough to ask for next steps, she would tell me there isnt any because she will get put down. my cousin rushed over to get me to bring me to the closest specialist there was but of course before leaving they hit me with a $250 bill for consultation. which was more accurately described as straight up bullying. i scrapped the money together to pay it right there because i was afraid they wouldnt give me my dog back if i didnt. even while leaving they had the audacity to tell me that the next doctor will just put her down and that theyll be charging me hundreds of thousands just for consultation. i was hysteric the entire car ride to the next hospital and could barely put myself together to answer the doctors questions because the last one would not stop putting in my head that the only solution is to kill my puppy. the next hospital told me that its actually not as bad as it looks it just looks horrible because shes so tiny in comparison. gave her a two hour surgery and now shes fine.Customer response
11/13/2023
Better Business Bureau:
At this time, I have not been contacted by Veterinary Emergency Group regarding complaint ID ********.
Sincerely,
***************Initial Complaint
03/03/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I visited the ********** location of VEG and ended up paying $5,000 for a 48 hr hospitalization for my dog. This is 2-3X more expensive than any other emergency vet in the area. I believe that VEG places practices in high volume areas knowing that stressed pet owners will seek them out when other locations have long wait times. I believe that they are price gouging and taking advantage of people in their time of need. On top of that, they ask for a review once your pet is discharged and is creating a presence of overstated 5 star reviews onlineCustomer response
04/13/2022
Better Business Bureau:
At this time, I have not been contacted by Veterinary Emergency Group regarding complaint ID ********.
Sincerely,
***********************
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Customer Complaints Summary
4 total complaints in the last 3 years.
3 complaints closed in the last 12 months.