ComplaintsforCraftStone Masonry & Construction
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Complaint Details
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Initial Complaint
03/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
January 14, 2023 hired CraftStone Masonry & Construction to rebuild chimney. Company was found on Thumbtack site with reviews. Website states company works in Mass and **. Was told by manager *************************** (or ******) PH: ************ that work is guaranteed for life. We had to make a deposit of $4000 on 1/14/23, $3500 on 1/15/23, $6000 on 1/17/23, $3500 on 1/18/23. Total paid for job was $17,000. We were told frequency of checks was necessary because they needed to purchase supplies for another job. Supervisor on job was ***** (Irish accent). The chimney was rebuilt, broken bricks left on lawn. We now have water damage and a crack on our ceiling originating from the chimney area located in kitchen. Attempted to text and send pictures of damage to Manager @ ************ on 3/17/23. Text returned/bounced. Called number and it not in service. Submitted question on website found asking if they do work in ************* and no reply. (**********************************************) The invoices provided had a scan code on it and when I scanned it had different company name. I brought this up to them on 1/18/23. They ripped off the barcode and stated the printer must have made a mistake and their boss would be upset. We are unable to reach anyone, now have ceiling damage, and have depleted our bank account for $17000. We are now left feeling foolish that we may have been scammed and now need to find a reputable local business to fix damage with depleted savings. If a scam, please warn others. If not, would hope the business will refund money required to fix damage, do not want damaged fix by this company.Customer response
04/13/2023
Better Business Bureau:
At this time, I have not been contacted by CraftStone Masonry & Construction regarding complaint ID ********.
Sincerely,
***********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.