ComplaintsforGoldfish Swim School
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Complaint Details
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Initial Complaint
08/31/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
My children both attend Goldfish Swim School in **************** ** and for the last few weeks there has been constant and repeated cancellations of scheduled classes due to no staff or short staffing. The make up classes have then been cancelled as well. My children have 18 make up classes between them to make up. I tried to cancel my membership and I was told without being an active member I cant schedule make up classes. Im paying to be a member for scheduled classes that get cancelled and then the make *** get cancelled with no make up date possible. When I spoke to the manager on duty he was no help whatsoever. Hes not authorized to give credits. Hes not authorized to provide any solution to the issues at hand. When I asked who owns the facility I was told hes not at liberty to provide their name or a contact number. I was given an email address to send an email. I asked about a corporate phone number or email to voice my concerns. I was told by the same manager on duty we are independently owned, we are a franchise but I dont know who you would call or what number to call for any corporate office-I dont know who the owner answers to. This is an utter disgrace to families in the community that this facility is being run like this. There is no solution in sight for any of us. Im am looking for a refund of the 18 classes my children paid for and havent been able to attend.Business response
09/28/2022
**** ****** ************************************************ * * * *** ***** ** ******** *** ********* **** * *We have resolved this issue favorably with the customer - in fact, they are still a customer and the matter was resolved within minutes of the filing of this complaint.I am standing by to assist in this matter. Please advise.Thanks in advance,****
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.