Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/19/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I had work done on my catalyst converter 2/19/2021 in which this auto repair purchased the parts for me. On 1/26/2022 the parts went bad and they replaced them. Today 1/19/2023 the parts went bad again and they are refusing to replace them although its been not even a year since the replacement
Business response
02/15/2023
The business agrees with the dates that work was done for the consumer. The parts have already been replaced once and the warranty provided by the parts store only covers a single replacement. The business' warranty also only provides for a single replacement. Additionally, it has been three years since the parts were initially purchased. The business did try to resolve the matter with the consumer, but her significant other became hostile. He does not want the business to do anymore work for the consumer. The business is at a loss on how to further assist the consumer.
Initial Complaint
09/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had my exhaust repaired 8/22/22. Driving it a few blocks I heard a loud noise so I returned, I was told the exhaust was hitting the heat shield. The technician adjusted something with a crowbar and mallet. I didn't hear it again till driving it again. I returned to the shop, the worker looked at my car, got a crowbar and mallet and pried on my heat shield tearing it off, he said it was rusted. He said "it is not necessary, it has a lot of heat shields". So after driving for awhile I smelt something burning and still heard the rattling. I returned to the shop at 3:20 PM and the doors were locked. They were still in there but nobody came to the door. I returned on Monday, the owner told me I had to make an appointment for tomorrow, so I did. Returned again, they looked at my car and said the rattling must be in my muffler. It was not there before they did work on my vehicle. The owner told me he was not replacing the heat shield. It is connected to the catilaytic converter. My car could catch fire!!Business response
10/13/2022
customer came in with broken exhaust pipe vehicle was loud as a ****** customer returned later with an exhaust rattle we showed her a heat shield came loose it was hung back up customer states she still has exhaust rattle can’t find any issues customer also states we shut and locked all 11 of our doors before she could pull 50ft into our parking lot…Customer response
10/14/2022
I am rejecting this response because:
What they said is not truthful. Nor is it complete.My car was loud, but the connection on my exhaust had rusted apart. I don't compare that sound with a ******. That's what they were supposed to.fix.
As you can read in my complaint, I have been there more than two times for this and I was told they weren't going to correct the problems they caused.
They beat my exhaust with a crowbar and mallet, and tore off the Heat Shield connected to the Catalytic Converter.
The problem is getting worst. It is not a cheap repair. I'm on a fixed income, I'm retired from the Auto Repair business.
That response is basically illiterate.
Thanks
****** **********
Business response
10/31/2022
The business informed BBB the it welded on two small pieces of pipe to the consumer's vehicle. No one from the business beat or caused any damage to the vehicle. The work that was done is not causing any rattle. The business considers the matter closed and does not feel the consumer is due any reimbursement at this time.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.