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              Business ProfileGermain Honda of Beavercreek

              New Car Dealers
              BBB accredited business

              Contact Information

              2300 Heller Dr

              Beavercreek, OH 45434-7225

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              Email this Business
              (855) 798-3158

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              Customer Reviews

              1.11/5

              Average of 9 Customer Reviews

              Read ReviewsStart a Review

              Customer Complaints

              9 complaints closed in last 3 years

              3 complaints closed in last 12 months

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              BBB Rating & Accreditation

              BBB accredited businessA+

              Accredited Since: 10/27/1997

              Years in Business: 44

              Customer Reviews are not used in the calculation of BBB Rating

              Overview of BBB Rating

              Related Categories

              Overview

              This company offers new and used vehicle sales as well as parts, service and collision repair.

              Products & Services

              This company specializes in Honda vehicles, and also offers a variety of additional brands as well.

              Business Details

              Location of This Business
              2300 Heller Dr, Beavercreek, OH 45434-7225
              Email this Business
              BBB File Opened:
              10/11/1983
              Years in Business:
              44
              Business Started:
              1/1/1980
              Business Incorporated:
              1/1/1980
              Accredited Since:
              10/27/1997
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Number of Employees:
              70
              Alternate Business Name
              • Germain Motors
              • Germain Collision Center
              Business Management
              • Mr. Cliff Gondek, General Manager
              • Ms. Melody Markham, Customer Relations Manager
              • Steve Germain, Owner
              Contact Information

              Principal

              • Mr. Cliff Gondek, General Manager
              • Ms. Melody Markham, Customer Relations Manager

              Customer Contact

              • Ms. Rita Mays, Controller
              • Mr. Cliff Gondek, General Manager
              • Steve Germain, Owner
              • Shaun Kniffin, Directory of Marketing & Technology
              Additional Contact Information

              Fax Numbers

              • (937) 427-5958
                Primary Fax

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Buying a new car

              Customer Complaints

              9 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/19/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              Date: 4/10/24 (and on going issues since then) • TPMS Senor is broken and incorrectly turns on while driving • All four tires (on an AWD car) are mismatched brands, tread type and age o One tire had a plug in it (this was the case before purchase which I was not made aware of) • Car pulls incredibly hard to the right, even after having alignment done • Rear panel is loose due to damaged and broken clips (was told at delivery this would be fixed and it has not) • Rear differential is not fully sealed (Carfax indicates they worked on differential when they had it in inventory) I will include a very detailed letter about my interaction with Germain Honda in Beavercreek I also have video and photo evidence to provide as well
              Read More
              Read 8 More Complaints

              Customer Reviews

              9 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Don B

              07/18/2024

              Terrible customer service.Drove 75 miles to look at a car that was advertised.Called them before we left to let them know we were on our way.Arrived and spent 30 minutes on lot looking at a used dirty vehicle.Despite the fact it was filthy we liked the vehicle and were ready to talk about final details which involved a cash purchase .Salesman finally showed up.We had a brief discussion and found used vehicle came with no warranty.We thought it might have 30 or 90 day warranty considering the vehicle had less than 10,000 miles.Okay we still have interest.Lets take a test drive.No we don’t allow test drives.What you expect we’re going to buy a car without any warranty or without taking it for a test drive.When we said we weren’t interested in a car with zero warranty without a test drive salesman wanted us to visit with manager.Not sure what that had to do with anything I mean we had already been on his lot extensively inspecting a car without being tended to.The vehicle just happened to be sitting on display right out the front doors.Terrible customer service and a lost sale.If service department operates like sales department I would steer clear.
              Read 8 More Customer Reviews

              Local BBB

              BBB of Dayton and Miami Valley

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              BBB reports on known marketplace practices.

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