ComplaintsforSam The Concrete Man Columbus

• Initial Complaint

  05/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Update 05-31-24 Recieved an email from the fake Larry/Adam at *******, asking for number. That was 3cweeks ago and he has yet to call me. Also, left a message with Corporate Sam The Concrete Man in PA, **** ******, never received a call. Update 05-18-23 After dealing with the worst consultation with Gabe, the repair was set for April. WHAT A MISTAKE. My porch is horrible! Very disappointing in the whole experience. BUYER BEWARE OF " ******* CONCRETE! They are a scam company using ******'s name to do bad work. Onwers Larry and Adam DO NOT WORK FOR ******, they work for *******. My concrete has been a true nightmare starting with Sam The Cocrete Guy. ******* was supposed to be the cure to my issues and they actually made it worst! The repair left me with a section of cracks, dents and a totally discolored sidewalk and porch. I started with a dip in one section. The work was done in November 2023 and it is looks like it was done in November 1923 and now I will have contact The BBB, The Secretary of State and The Attorney General since Larry has fled the country! ****** **** ** has been extremely pleasant and kind. They have been scammed by ******* (2 x) using thier name to doop customers. Original post from November 2023 Customer service is great before the install. Everything seems fine until the work was complete. The day after all wa complete, it rained. The rain puddle in one spot and I was told it was curing. BS As time moves on, it also ways puddles in the same spot. I have asked for help many any times. Nothing. I have texted, emailed and called. Nothing. I went online and requested a quote and low and behold, I got a call back! I need this made right now so I can get years out of my porch. So far it is getting worse and it was installed in November 2023 and it decaying too early.

  Business response

  06/04/2024

  Hello *****, sorry for the confusion between ****** and *******, both of which Sam The Concrete Man does not have ties to. Also, we are sorry to hear about your dissatisfaction and that the initial install did not meet your expectations. Since we are dedicated to customer satisfaction, I’m glad we coordinated to replace the section of your porch, of which your porch replacement would be about $1,800, not $8,000. The replacement was installed correctly, and the concrete was still curing at the time you took your photos. Please understand curing can take a whole month and discoloration is common while curing and will go away.
  Sincerely, STCM

  Customer response

  06/05/2024

  
  These pictures were at taken 8:55 on June 6th.I do believe the curing in done. Even in the rain, you can tell this is not right.

  
  

   Also curing will never help the crack on the portion of the sidewalk that didn't need repaired also well as the attempt at fixing one of a sections damaged by the repair.

  
  

  Regards,

  
  

  ***** *****
  
  

  Business response

  06/07/2024

  Hello *****, sorry again for any inconvenience and unsatisfaction with your project. I'm glad we have since spoken and have made arrangements for us to make repairs.

  Customer response

  06/18/2024

  Better Business Bureau:
  
  I accept the business's response to resolve this complaint. We have spoken and have agreed to remove and replace the whole porch and sidewalk per Gabe's instructions.

  The process is to begin 06-19-2024
  
  Regards,
  
  ***** *****

• Initial Complaint

  05/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Gabe’s crew installed a stamped concrete patio in August 2020 which looked beautiful when it was completed but then the following spring the entire patio had chipped away as you can see by the photos. Gabe came out in April 2021 to look at it and said he would be back in the summer to see what he could do about it but he never came back and never returned any of my phone calls or texts. It is now spring of 2022 and I am still calling and texting and no return phone calls. My patio looks even worse and basically would have to be redone. My friend put in a stamped concrete patio with a different company and she said she never had this problem. I spent $4300 on an 8x23 size patio. I would like for Gabe to come back out and repair the patio.

  Business response

  05/16/2022

  ***** we will be out to try and make a repair if we are able. This damage has happened over the winter which would be from Ice and cold weather or even a salt and ice melt thrown on this patio. I do plan on stopping by and taking a closer look and see if it falls in our warranty. I also have a concrete rep that will be taking a look and get his insight on this matter.

  Thanks, Gabe

  Customer response

  05/16/2022

  I am rejecting this response because: There has never been any salt put on the patio.  The association does not salt the backyards.  
  The chipping occurred less than one year and was still under warranty but no one ever came out to repair. All I want is for someone to come out and repair it.

  thank you

  ***** ***

  Business response

  05/17/2022

  I have talked to ***** by phone on 5/16/22. I told her we would be out June 1st to demo and reinstall a new patio. Steps will stay.

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