Customer ReviewsforArhaus Furniture

I ordered furniture in April 2024 for a home we moved into in June. As of November 11, 2024 we still have not received our full order. Nor have we had any communication about time frame for the full order after multiple email and in person attempts with this store and our sales person. We did receive our chandelier after 3 months, the box was half empty and when I called to inform them they told me it would be another 8 weeks for delivery of a new one. Still waiting on tables and rugs after 7 months. I do not recommend any consumer to make a purchase through Arhaus DO NOT GIVE THEM YOUR MONEY.

We apologize your complete order did arrive 1st quality at the time of delivery 6/22/24. I am showing your exchanges of the ***** ***** rug is set to arrive at the warehouse 11/24 and the Leyland chandelier 11/30/24. The organic clear pendants are set to arrive 11/27/24. Please accept our most humble apology and call customer care after delivery to process your compensation for the delay.

I ordered a chandelier from Arhaus, and two glass pieces broke upon installation. This showed that the design was poor enough that I wanted to return the lamp. I tried to return due to damage, but was denied because it was more than 30 days after purchase (although less than 60days). This is crazy because I was only able to get an electrician out to install the light after the 30 day window was up due to recently moving into my house. I tried to escalate this concern and have not heard back. This was my first Arhaus purchase and will be my last, since the customer service is not on par with the supposed quality and price point.

I apologize for any inconvenience or frustration this has caused. I am showing that although you were out of your return window, we have ordered the replacement globe for your chandelier. We gladly offer our guests up to 30 days from delivery to return or exchange this merchandise to ensure your satisfaction. We do ask that all items are inspected upon delivery in case there are any issues, we can resolve within the warranted time frame.

*** had a nightmare experience with this company. Do yourself a favor and dont invest a ***** at their store. After paying 13+k, I totally regret having chosen this company that poses as luxury furniture but operates at standards worse than low budget furniture company. If I were to go back I would choose RH.1. My order was placed in May 2024. The order was not followed through because the sales agent didnt work there anymore. No follow up by any other agent until I had to contact the store as the furniture was delayed for more than 3 months.2. 1st Delivery schedule was canceled by the delivery company without prior notification 3. Remarkably damaged and defective furniture arrived after 5 months of waiting (see photos below). Either the furniture wasnt brand new or the quality control is poor. Other than the many dents and scratches in the wood, one (non rocking) chair was wobbly and would rock on flat floor, marble tops had chips in them, tufted bed had indentations in the fabric, drawers self closing mechanism were defective and one drawers bottom was detached from the rest of the drawer. 4. Delivery of replacement items was rescheduled because of hurricane.5. Rescheduled delivery was confirmed via text email and phone, however canceled for no reason. When *** logistics delivery company called they had no record of the delivery. ************* stated they will reach out to Arhaus. I havent heard since.I called the store and left a message to speak to the manager. And of course no answer. No wonder Arhaus doesnt let customers leave reviews on their website. ******** customer service as they simply dont care.

Awful products. Worse service.We purchased the **** dining table, buffet and six chairs. Most of the order arrived damaged and had to be returned and replaced. Once we finally received the furniture, the table became discolored -- with numerous dark spots spoiling the light finish. This happened within about 3 months of use -- even though it was very lightly used and always protected with placemats, coasters, etc. When I sent in the pictures and and called their customer service they told me that there was a "finish issue" with the table that would not be covered under their warranty. We have purchased a lot of furniture over the years and Arhaus is a store we would never ever shop at again! Be warned.

The photos provided by the consumer show oil based stains. The limited lifetime warranty does not cover customer caused damage. We offer prior to purchase a Worry Free protection plan for accidents and incidentals. At this time we can offer tech referrals at the consumer's cost to repair the damage.

This company doesnt honor their offers when you buy from them. The buy more get more is a fraud if you buy both online and at the store. Online manage doesnt respond to phone calls or e mails. They dont care for upset customers.

The consumer was contacted 9/16 there was only one order that was not properly discounted and that was taken care of. The **** is per transaction, the consumer placed multiple orders on different dates. 

We purchased the Pavo sectional about a month ago and a couple of weeks ago we noticed feathers coming out the cushions and pillows. we contacted customer service and was told this is normal and to just push the feathers back in which is ridiculous and somewhat impossible without causing more damage they said we needed to gather the feathers to prove it exceeds the normal amount which is outrageous for a $7k sofa. This place is over rated and I will never waste another purchase here due to the horrible customer service. our sales representative ***** was excellent, wish the customer care team was just as professional

This review is not fully accurate. The consumer called in to discuss feather loss. The consumer was informed there will be some feather loss due to the cushions being overstuffed at production, that once the item acclimates to the home it will diminish. We asked the consumer to not pull them out as it will actually make the issue worse. There is no way to put them back in as the cushions are wrapped. We requested photos of the issue to make sure there was no loss of support and too insure the issue was minimal. Currently the consumer has an open case as we are waiting to accept the photos. This issue is currently not resolved.

Dont do it! Furniture is nice but way over priced. We financed the furniture and it has been the worst experience of my life. Completely incompetent staff on the phone with zero help and inconsistent records. I dont know how they have survived this long without a lawsuit. Terrible. Worst mistake I have made.

Our experience with at this place has been an ordeal. Two months ago we went to buy a leather couch which would recline all three spots. They showed us one and I bought and paid for it. After waiting a few weeks for it to arrive, I noticed that the pieces were not connected . I promptly notified the salesperson about this. She confirmed that they should be attached and that it was an installation issue. The next day she said that it was not an installation issue and in fact the couch is modular and the pieces dont connect. I told her that is not what we wanted and not what we were told at the time of purchase. I asked for a refund or store credit. She indicated that the only remedy was credit but a 10% restocking fee would apply. I was very disappointed since this was not my fault at all. I asked to talk to a manager. The manager called me and was very terse. She was adamant about the restocking fee which amounted to more than $1,200 for what was really their lack of knowledge about their own product. Again, I tried to explain and finally she offered to waive the restocking fee only if we came back the store on a specific day, picked whatever they had on the floor and pay another delivery fee.At this point I was in disbelief and reluctantly agreed to this totally unfair arrangement. We went back to the store and felt a tremendous amount of pressure to select a couch. They did not have what we wanted and we ended up with the only available option. We ended up with couch that we really dont like. It is not the material, the color, nor the quality we wanted. They also made the transaction completely non refundable! Additionally, we spent more than 5 hours in the store while they figured out how to do a simple transaction on their system. It seemed like reversing a sale and giving us our credit was an impossible task. I had to correct them a couple of times as they were about to shortchange us on the credit as well. Please stay away from this place!

The consumer did purchase a ******* sectional from our Northpark location, it was not to his satisfaction so he was allowed to exchange it for another sectional. The consumer did not like that one either so he was allowed to return it for a refund, he is not charged a restocking nor a pickup fee. 

DO NOT DO BUSINESS HERE! Ordered over $100,000 in furniture in March and now August 2024 we still have not received all the furniture that was promised. The promise being all furniture and rugs would be delivered at the latest in early July 2024. Over the months things are said to be here and then they arent on the truck on delivery day. They use contract work for deliveries and repairs and the scheduling is a nightmare. Unkind and not efficient . They never know what will be coming. The repair people show up in the 4 hour window with no parts for the repair, and this is on NEW furniture that arrived broken. It is August 2024 and we still have no idea when the final pieces are coming. They are constantly wanting more money. The last delivery of a rug and sofa they required full payment with the promise the final 8 dining chairs, two end tables, and a coffee table (ordered in March 2024) would be delivered by the first week of August. We paid the $12,000+ which at that time, they said was the paid-in-full amount. Now they are stating that was a mistake and we owe around $3,000.00 more before delivery of two end tables. Still with no idea when the 8 chairs and coffee table will be available. It is EXTORTION !!!!!! I wish I had NEVER went there for furniture. It is expensive and not worth the hassle. One dining chair is $1,000.00, if you get it. A leather couch arrived with a cut in the leather, a console door was not working, and a dresser drawer will not close but they havent fixed it because they are waiting on parts for that new delivery to be fixed. We are going to have to pay a lawyer to get this straightened out. So DO NOT BOTHER signing up for this horror.

We do apologize for the delivery issues you have experienced thus far. I am showing you are currently working the executive team to get all your issues corrected and resolved.

Had a very poor experience, loaders damaged my vehicle and no resolution was provided