ComplaintsforKoenig Equipment, Inc.

• Initial Complaint

  10/18/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 10/3/24 we purchased a mower belt ($54.21) for our John Deer tractor from Koenig Equipment. Mowed that weekend with the new belt. The following weekend 10/12/24 we mowed and the belt broke while mowing. So, my husband took the belt back to Koenig Equipment that day and was told that the belt was non-returnable. We mowed one time and a week after the purchase they would not make it right. So he bought another belt for ($48.78) and gave him a discount of ($5.08). We are very unhappy with the results of this experience with them. So, we paid $102.99 for a mower belt, hope this one lasts!! They have lost a customer, we will not go back there, very poor customer service!! I feel that they should have replaced the belt, NO CHARGE. Also, we will share this experience with others.

  

  Business response

  10/23/2024

  Thank you for taking the time to share your experience with us. We apologize for the inconvenience you've faced regarding the mower belt purchase. At Koenig Equipment, we strive to provide clear communication and quality service. We understand your frustration and want to make things right. We've attempted to reach out to you and left messages, but we haven't been able to connect. Please contact us at your earliest convenience so we can address your concerns and find a satisfactory solution.

  Your feedback is invaluable in helping us improve our services, and we are committed to ensuring a positive experience for all our Customers. Thank you for your patience and for bringing this matter to our attention.

  
  Sincerely,
  The Koenig Equipment Team

  Customer response

  10/30/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  02/20/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On December 4th of 2023 I and a friend drove from Springfield, Ohio to KOENIG Equipment Inc.in UrbanaOhio,about a 20 minute ride. I told the employee what was going on with my Tractor, #1 It has an oil leak. #2 THE deck needs some adjustments and #3 Call with an estimate before work is done! Well after about a month I called KOENIG Equipment to see if they had any information on my Tractor and they told me it was ready for Pickup! They said the Sump Pump Cover was Covered under warranty!So they went ahead and Fixed it. So I paid for Pickup and delivery of my tractor and leveling of the deck. Then a day later KOENIG Equipment called me back to tell me I owed them for a repair that was the result of someone not doing their job correctly!The person who worked on my tractor "ASSUMED" that the SUMP PUMP COVER was covered under Warranty and went ahead and repaired it before checking!It was Not covered because of its age. And it is for this reason I don't feel I should be responsible for this bill!They are charging me for Half the the Cost of the repair $582.36. Thank you! Douglas Lowry

  

  Business response

  03/06/2024

  ********,

  
  

  Thank you for the quick response and a copy of the complaint.  What the customer has described is factual in the sequence of events.  I note that our Turf Service Writer was just a couple months into being hired into the role at Urbana.  Additionally, the John Deere system did have a default date of a warranty expiration of 3/5/24 that the service writer was looking at.  Upon making the repairs and submitting the claim to warranty, our warranty administrator actually determined that the date entered by John Deere was incorrect and that the machine was not actually every registered with the purchaser's name and contact information.  The lawn mower was actually purchased in 2014 from Lowe's and the warranty would have expired in 2016 or at 120 hours, whichever would have come first.  Our Service Writer did contact back the customer and removed $673.39 from the invoice that resulted in the repairs for the oil leak.  The customer agreed to this resolution and a final invoice of $582.36 was paid by the customer. 

  
  

  On February 23, 2024 I was notified from an email that the customer had filed a complaint with the BBB.  I immediately called the customer at the number he provided to us.  I was unable to make contact, but I did leave a voice message.  I did not hear back from the customer and left a second message on 2/27/24.  To date, I have not received a phone call back from Mr. Lowry.

  
  

  Thanks for the time and understanding of the events and how we attempted to remove the expense from the customer and complete two follow-up calls.  Should you have any questions or additional follow up, please let me know.

   

  ***** *****

  Regional Business Director

  Koenig Equipment, Inc.

  Customer response

  04/11/2024

  We agreed that if I make a payment I would/am paid in full and have a receipt stating that. 

  Thank you for your Service!

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩