ComplaintsforPeople's Savings & Loan Company
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Complaint Details
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Initial Complaint
07/06/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am trying to get verification of bank statements for business funding and this bank refuses to verify them as real or fake , this is hindering in getting a loan or business funding , many banks use decisionlogic or plaid , yet this bank refuses to, my resolution is to get bank statements verified . This bank has a duty to its customers to verify bank statements as legitimate and they refuse to do this or communicate that the bank statements are real. This is not acceptable. My request is for them to verify bank statements as legitimate in a way that can be communicated to organizations securely so business funding may be attained .Business response
07/20/2022
[BBB Transcription via Email]
***** ****** <*****************>
9:56 AM (8 minutes ago)
to ********************, *****************, *****
This is in response to a letter we received from you about ID# ********
As a trusted financial institution, it is our responsibility to protect our customers data. Adam first contacted us through our website. Acting as our customer he requested access to his statements. We emailed him back letting him know how to setup eStatements on his account. He then contacted us through another email address and asked for verification of our customer’s statements. At this point as we did not have our customers consent, we were not able to disclose information about their statements to him. Eventually our customer did make contact with us and requested the information be confirmed. Under our customers direction, we followed through with their request.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.