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Complaint Details
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Initial Complaint
07/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We engaged Bow Tie Window Cleaning to clean the exterior windows of our home. They came on Saturday, June 25 and completed the service. At that time, there were three screen that required repairs and Bow Tie said it was something they could do. They took the screens with them and we have not heard from them since. Multiple phone calls and a request through their website have gone unanswered. In the meantime, we have a contract on our home for sale and the buyers are expecting screens! If Bow Tie is unable to perform the repairs, then simply return them to us immediately! What kind of business ignores phone calls and requests for status on service they agreed to perform? One of the reasons we were comfortable hiring them in the first place was the BBB rating! Any helpful actions on your part are appreciated!Business response
08/29/2022
********I am awaiting material to finish these screens and will have them back within the next week or so. Sorry for the inconvenienceThanks ****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.