Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/03/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Upon reviewing my credit history on credit karma I have noticed that this bank has incorrectly documented two missed payments on my credit and this is effecting my score and had caused a tremendous amount of stress. I had previously called and spoke with ***************************. I was advised to send my payment confirmations and it would be fixed. I did do. I have attempted to email her 4-5 times, call her and Ive called ************************* twice left a voicemail no return call and *** also called last Friday and left a message for his manager as ***** was out of the office and its now Wednesday no call back. This needs to be removed from my credit as I have never missed a payment. I would like this to be corrected this week. As they have had weeks to make this right and have been terrible with customer service and not returning any calls or emails. I will agree I forget and dont always pay the payment on the due date but every bill is paid within the 30 day period and NEVER missed. And they wont contact me back.
Business response
07/15/2024
On 3/23/24 ************** filed an electronic dispute through Transunion. On 4/18/24 Farmers responded to the dispute through E-Oscar ******* reporting dispute system) as the report was being reported correctly base on our review of payments due vs payments paid.
On 5/13/24 we spoke with customer as she claimed we didnt respond to the Transunion request. We possess copies of our response.
On 6/24/24 we responded directly to her explaining her payment history and reasons this happened.
Unfortunately this customer has paid late nearly every month. Most of these payments we paid very close to the 30 day ***** Some of those we paid electronically either after 6pm or on the weekends causing them to be credited as late to the bureaus. Our system clearly states if paid after 6 pm the payment would be posted the next business day.
FCRA requires that we report payment histories in the manner that they were paid unless there was an error on our part.
We are willing to offer the customer and extension to help her get the account paid ahead one month giving her a 30 day cushion for future payments.Initial Complaint
05/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
All I want is a debit card, one was ordered on March 29, april 15 and another one on May 1st and every time I call Im told different information. All I want is a debit card. I dont think that is too much to ask. I have recently moved and have not had time to go into the branch to change my address. It has been less than a week since I have moved. All I want is a debit card so I can have access to my moneyBusiness response
05/22/2023
Please review the attached response confirming Ms. *********** now has her Debit Card. We consider the matter to be closed at this time.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.