ComplaintsforSelect Motors
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/22/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I bought a Jeep for 28,000 + 3000 down on it, I only paid that price under the assumption the car was a four wheel drive. The dealer assured me multiple3 times. But low and behold, when the snowstorm hit we found out it was never a four wheel drive and now the salesman won't talk to me and the dealership will not reimburse me for his lies. I want a trade-in or a refund.Business response
03/17/2023
[BBB Transcription via Phone]
When he came in the first few times. We spoke to him about it. We also talked to **** the person who sold him the car about it. We explained to him that its a front wheel drive. He was comparing it to a car that was for sale down the road for $3000 more. The car down the road had 4 wheel drive. We let him know this car doesn't have 4 wheel drive. We got a snow storm and he got stuck in the snow and he was upset.
Customer response
04/03/2023
[BBB Transcription via Phone]
They lied on the contract 2 times. The salesman lied to me and said its a full frame. I called Chrysler dealer and they said that was not a full frame. We already know its not 4 wheel drive. I want traded out for a 4 wheel full frame vehicle.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.