ComplaintsforAltitude Trampoline Park
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I bought a one year pass for my nephew in Feb 2023. After one year - in Feb 2024, I noted they charged me $106.18 - without me authorizing the payment. This company is one of those that saves your credit card numbers and then keeps using it without telling you. I saw a similar complaint by another individual from last year, where they refunded money with the excuse that it was a system glitch - does not seem to be the case since this is happening to me as well - now in 2024. They are not fixing their system and keep charging people.Initial Complaint
03/30/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
In August ‘22, I purchased jump passes for myself and my son. I discovered the next day that my pass wasn’t necessary; I could get in for $2 with my sons pass. I canceled my pass, Altitude cancelled his pass as well but did not refund it. I ended up having to do a chargeback on my card for it. Today, seven months later, I received a notification thatAltitude had placed a charge of $10.73 onto that same credit card (the cost of a jump pass plus taxes). I have no agreement with them in place for them to do this, I have not had any agreement with them since the passes were cancelled last year.Customer response
04/19/2023
Update to this complaint; Altitude did refund the charge. They told me that they’d switched to a new system for billing and subscriptions, and it had deactivated several customers’ previous jump passes.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.