We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau

          Additional Information

          Not BBB accredited

          The Mattress Firm, Inc.

          View full profile
          Location of This Business
          9956 Kings Automall Drive, Cincinnati, OH 45249
          Headquarters
          10201 Main St, Houston, TX 77025-5229
          BBB File Opened:
          3/6/2020
          Years in Business:
          38
          Business Started:
          7/4/1986
          Business Started Locally:
          1/1/1998
          Business Incorporated:
          11/7/2002
          Type of Entity:
          Corporation
          Alternate Business Name
          • Mattress Firm
          • Mattress Firm Inc.
          Related Businesses
          Business Management
          • Mr. Gary Fazio, President
          Contact Information

          Principal

          • Mr. Gary Fazio, President
          Products and Services

          Brands Sold:

          • Simmons Beautyrest
          • Serta
          • Sleepy's
          • Tulo
          • Hampton and Rhodes
          • Purple
          • Chattam & Wells
          • Dream Bed Lux
          • Snuggle Home
          • Eclipse
          • Purple
          • My First
          • Rize
          • Donco
          • Little Monkeys
          • Intellibed
          • 12 Park
          • Bridle
          • Pet Fusion
          • Imperial
          • Legare
          • Leggett & Platt
          • Mantua
          • Delta Children
          • Home Elegance
          • Lux Living
          • Brookside
          • Linenspa
          • Lucid
          • Malouf
          • Pacific Coast
          • Protect A Bed
          • BlanQuil
          • Pure Care
          • Skyline Furniture
          Refund and Exchange Policy

          • All of our policies can be found on our website and are included on our receipts and e-receipts emailed to our Guest.

            1.  Warranty coverage is offered through the manufacturer and will differ across brands. Guest are given and advised to review their warranty card for coverage details.  The law tag on their mattress will provide a code which is used to reference and against the warranty card for the length of the warranty period. Details for filing a warranty claim are located on our website Mattress Firm.com. Mattress Firm offers a free online warranty process for guest who feel their product has malfunctioned. A third-party inspection can be requested by the guest for an additional charge ($79.99 in most states) An independent inspector will visit the guest's home to assess the defect reported and submit their results. The process, expectations, terms and conditions are listed on our website home page under 'Warranty Claims.'

            2.  Refunds are generated by our salesperson and processed in our Corporate Office in Houston, TX.  Generally, refunds are finalized within 2 to 3 business days after all merchandise has been confirmed returned and the order cancelled. credit cards refunds may take up to 5 business days depending on the banks credit policy. Guests have also been give a self-help option on our website to request a refund in the event it is not received time.  We respond to messages in the order they are received and promise reply as quickly as we can Inquiries are responded to in most cases within 24 hours.

            3.  120 Night Sleep Trial - Guests are given the opportunity to exchange, or return, the mattress purchased for any reason during their first 120 nights of ownership. The process, expectations, terms and conditions are listed on or website home page under '120 Night Sleep Trial.'

          Business Categories
          Mattresses, Furniture Stores

          Contact Information

          9956 Kings Automall Drive

          Cincinnati, OH 45249

          Visit Website
          (513) 530-5010

          Accreditation

          This business is not BBB Accredited

          Years in Business: 38

          BBB Rating

          C

          This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations.

          View HQ Business Profile

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.