ComplaintsforThinkWare, Inc.
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Complaint Details
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Initial Complaint
04/18/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a dashcam for my Cadillac Escalade in December of 22'. It stopped working nearly 6 months later. I immediately called Thinkware. I sent them proof of purchase along with the dashcam. They sent me a brand new camera. On 4/16 I contacted Thinkware to advise my replacement had stopped working. I provided them with receipts of my original camera, the replacement camera as well as a video of the dashcam malfunctioning. They have replied that beacuse the camera was purchased over a year ago, it does not qualify for replacement. I have only had my replacementfor 10 months.Business response
04/19/2024
This is not our company. We provide software and are located in Cincinnati. The company referenced sells dashcams and is located outside of the US.Initial Complaint
11/27/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On August 19th I had paid $400 for a full camera system for my vehicle. I received my camera on August 23rd. On September 8th I had called because I had received a camera that was malfunctioning. A ticket was created *****. It took 12 days to get a replacement sent to me. When it had arrived it also malfunctioned. I called again and filed another ticket that ***** on September 21st. On October 17th I was informed that a new camera would be sent to me. I received the new camera and it also had a malfunction. I called the third time about the same issue and a new ticket was created. ***** was created. I have been dealing with the same issue for almost 2 months and no issue has been resolved. Every time I call in I get a same response that warranty department is still working on it and I have to wait.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.