ComplaintsforColumbus Life Insurance Company
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Complaint Details
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Initial Complaint
07/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I received a policy lapse due to outstanding loan. I have been paying what had to be paid to keep the policy. It has a paid up rider of 20,000 the loan is 25,000. I wasn’t notified until I got the lapsed letter. I can pay necessary interest. Lack of communication. I want it reinstated.Business response
07/23/2024
Columbus Life Insurance Company continues to provide excellent service to our policyholders. The client was notified of the date and the amount due. Columbus Life will reach out to Ms. ****** to make the payment necessary to bring the policy current.Customer response
08/07/2024
Willing to reinstate policy but not additional paid up rider policy. They claim I don’t have a paid up rider.Business response
08/16/2024
Columbus Life Insurance Company continues to provide excellent service to our policyholder’s. The client was notified of the date and the amount due. Columbus Life will reach out to Ms. ****** to make the payment necessary to bring the policy current.Initial Complaint
06/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I completed loan paperwork to borrow money from my own insurance policy on 06/07/23. I received positive confirmation that the paperwork had been process on 06/08/22. To date, customer service wait times are over an hour to speak with anyone. I have repeatedly called and every representative has given me a different story on when the funds can be transferred. I was assured that the process would be 5 to 7 days. To date, the funds have not been received and the company representative just keep pushing out the date of when the funds will be received whenever I call. This company is a scam and they are holding funds that they should have processed/released a long time ago! Instead I am being strung along and cannot get the funds release nor anyone who can actually say definitely when the funds will be released. They have caused me to lose money and I will be seeking legal action since they cannot seem to process my loan request within their company policy timeframes.Business response
06/26/2023
Thank you for reaching out. We received the original loan request on June 6. Because the address on the loan form was different from the address of record, we reached out to verify it. On June 19, the funds were requested as quickly as possible through EFT, so we processed the ACH transaction the next day (June 20). Funds were released June 22 after the **** check cleared. Since we have released the funds, we do not have control over when the payment is received. We suspect that the bank will release the funds to the customer's account within the next couple of days as three business days have passed since we released the check.Initial Complaint
02/08/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have been attempting to contact the Columbus Life insurance at the number provided. I have stayed on hold for greater that 45 minutes waiting for someone to pick up 3 times, and have chosen the option to have the next available rep call me back when they are free. I have not been able to speak to anyone at this company. I am only trying to pay my yearly premiums, because The website will not give me the option. My premiums are auto deducted from the dividends and all I am trying to do is change that and pay the 2022 premiums. This company just will not answer any of my calls, nor will they return my call.Business response
02/17/2022
One of our Columbus Life representatives talked with Mr. ***** ******** on Feb. 8, 2022, and another one left a voicemail message for him on Feb. 9, 2022. We are now waiting for a filled and signed form from Mr. ******** to make a change to auto-payments.
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Contact Information
400 East Fourth Street
Cincinnati, OH 45202-3302
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Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.