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Complaint Details
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Initial Complaint
06/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
My Dog was at the Red Dog pet Resort from 6/9 through 6/16. When I picked him up he had evidence that he was laying in his own waste. He had green bacteria growing on his fur. I had to take him to the vet. Vet said that they neglected my dog as was evidence from the growth of bacteria and the condition of his fur and skin.Business response
06/26/2023
Hi There - we have spoken to this client a few times and have refunded her for her stay and have also paid for vet visits.Customer response
06/26/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** *******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.